Finance Operations Analyst (Hybrid - Manchester, CT)

Our Finance Operations Analyst play a critical role in managing the company’s financial health by overseeing the process of reconciling payments. In this role, you will leverage your expertise in SAP and Excel to analyze detailed reporting to reconcile payments. You will collaborate closely with other team members as well as store partners to reduce loss to the company and ensure a positive customer experience.

The Finance Operations Analyst plays a critical role in safeguarding the company’s financial health by leading the reconciliation and resolution of complex payment discrepancies. This role requires advanced proficiency in SAP and Excel, strong analytical and risk assessment skills, and the ability to exercise independent judgment when investigating and resolving funding issues. The Analyst partners cross-functionally with internal and external partners to reduce loss, mitigate risk, and ensure both financial accuracy and a positive customer experience.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! We are one of the fastest growing omni-channel furniture retailers in the country and we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

Key Responsibilities:

• Conduct in-depth analysis of funding variances and discrepancies, determining root causes and implementing corrective actions to ensure accurate payment application.
• Leverage advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting.
• Monitor and evaluate settlement jobs daily, proactively identifying and resolving issues before they impact financial reporting.
• Assess customer accounts for accuracy, identify incorrect or “bad” balances, and determine the most appropriate resolution strategies.
• Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss.
• Collaborate cross-functionally with store leadership to resolve complex payment or funding issues.
• Prepare and present chargeback responses, supported by detailed documentation and evidence, to payment processors.
• Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies.
•  Maintain compliance with company policies, accounting principles, and applicable regulations in all reconciliation and reporting activities.

• What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role.  These duties may be modified or expanded at any time depending on business needs

Key Competencies & Skills:

• Strong communication (written, verbal, and listening) and collaboration skills
• Ability to independently perform data analysis and reporting
• Application of business process improvements and best practices
• Support for internal and external audits

Required Competencies and Skills:

• High School Diploma or GED, Preferred: Associate’s degree in Accounting, Finance, Business Administration, or a related field.
• Required: 1-2 years of relevant experience in accounts receivable, finance, reconciliation, or a related field. 
• Proficient computer skills, including Microsoft Office suite

Preferred Competencies and Skills:

• Proficiency in SAP
• Strong mathematical aptitude and critical thinking
• Ability to multi-task and manage competing priorities in a fast-paced environment
• Willingness to learn and apply new technologies and procedures
• Demonstrated ability to work independently and within a team

Work Environment:

• This position is primarily home-based, offering flexibility to work from a home office.
• Collaboration is key, with regular virtual meetings and ongoing communication through various digital platforms (phone, email, web conferencing, etc.)
• This role demands a self-motivated individual who can thrive in a remote work environment while maintaining productivity and a high degree of influence and collaboration, working closely with cross-functional teams including sales, IT, and external partners.

 Expected Hours of Work and Travel:

• This position is primarily remote, offering flexibility and work-life balance.
• The candidate will be required to travel to our home office in Manchester as needed for in-person meetings and collaboration.

Physical Requirements and Americans Disability Act (ADA)

·  Prolonged periods of sitting at a desk and working on a computer.

·  Ability to operate standard office equipment (computer, keyboard, mouse, telephone, printer, scanner).

·  Ability to view and analyze detailed data on a computer screen and in printed reports for extended periods.

·  Occasional standing, walking, bending, or reaching to retrieve files or office supplies.

·  May occasionally be required to lift or carry items weighing up to 15 pounds (e.g., files, laptop, presentation materials).

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each ther!

Diversity is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Americans with Disabilities Act (ADA)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This role requires the ability to communicate effectively in person, over the phone, and via email; to interpret and analyze financial and operational data; and to exercise sound judgment in decision-making.

Equal Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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