Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!
Our Field Service Technician II will provide technical support by troubleshooting equipment issues and performing rebuilds, installations, and commissioning. They will travel domestically and internationally as needed to train customers, optimize equipment performance, build relationships, and identify service opportunities. They will also support shop refurbishments, remote troubleshooting, and team training. This position will travel approximately 65% of the time.
What You’ll Do:
- Travel regularly to customer facilities to perform equipment installations, commissioning, customer training, and preventative maintenance.
- Complete service reports and documentation, coordinate travel arrangements, and maintain accurate customer support records.
- Provide troubleshooting and production support to customers remotely and on-site.
- Perform and oversee equipment maintenance, refurbishment, diagnostics, warranty repairs, and testing of returned equipment.
- Provide technical support to the Warehouse and Parts Department, including customer quotes, spare parts planning, and maintenance kit management.
- Train and mentor Field Service Technicians at customer sites and Provisur facilities.
What You Won’t Do:
- Suffer from boredom - you’re always doing and learning new things, with a variety of coworkers and customers around the world
- Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime
Who You Are:
- A tinkerer who loves to uncover how things work and resolve technical issues
- A tech-savvy do-er with a good understanding of basic mechanical and/or electrical configurations
- A lifelong learner with a passion for advancing your career and seeing beyond your own backyard
What You’ll Need:
- High school diploma or equivalent, with knowledge of a related technical field
- Minimum of three years of experience working with mechanical and electrical systems and components.
- Two-year formal apprenticeship in a related trade or equivalent experience preferred.
- Well-rounded technical knowledge of mechanical systems, hydraulics, pneumatics, electrical circuitry, and electronics.
- Ability to read and interpret electrical schematics and mechanical drawings.
- Hands-on experience operating machinery and using power tools.
What You’ll Enjoy:
- Environment where we promote from within, cross-train and provide ongoing skill development
- Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
- Retirement savings (401k) opportunities
- A remote work policy and ample paid time off (PTO)
- Continuing education assistance
- A company dedicated to the local community that gives back through charitable contributions
Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.
$40.00 - $43.00 per hour
— Sarah J.
·
Marketing Manager
★★★★★
Verified
