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AI Summary
About the role
As a Field Application Engineer based in the USA, you will play a key role in ensuring an outstanding customer experience throughout the after-sales journey. You will deliver customer training and technical support, helping customers maximize the value of Distran's products while building strong, long-term relationships.
Working closely with our Sales and Development teams, you will contribute to customer success by increasing customer satisfaction and engagement, identifying opportunities for product and process improvements, and providing valuable feedback from the field to support the continuous evolution of our solutions.
In this role you will:
- Organize and conduct product trainings for customers, either at customers’ sites in the US, or remotely. Ensure technical training programs fit customer needs s – discuss and understand customer’s detailed technical requirements, assess specific questions and adapt the necessary training delivery approach.
- Conduct internal product and application trainings for the Distran Business Development team and Distributors. Ensure that the sales organization in the US is properly trained and up-to-date on the latest product modifications and camera usages.
- Ensure high quality technical support to customers.
- Provide technical assistance to the Business Development team during the customers´ qualification stage, demonstrations or general meetings with potential customers.
- Collect information about end-user applications
- Synthesize and share information collected at customer sites about operational market intelligence.
- Support regulatory and compliance activities, including applications to the EPA or other relevant authorities, by contributing technical information, and documentation as required.
- Support product development by testing new products and features, providing structured feedback, and representing the customer’s perspective throughout the development process.
Your profile
- Bachelor’s or Master’s degree in Mechanical Engineering, Electronics, Physics, Chemistry or related
- Previous experience in a similar role. Specifically, previous experience in technical customer support and/or client training. Experience in technical sales is a plus
- Good technical writing skills are mandatory
- Proven experience in training delivery to different audience sizes, in person and virtually (from small groups to approx. 50 participants)
- Experience in training design and development – concept and materials
- Previous technical and/or scientific publications are a plus
- EPA regulations knowledge is a plus
- Good project management skills
- Ability to work across levels, functions, and geographies
- Service orientation, customer focus and drive to help others
- Resourcefulness and solid problem-solving skills
- Emotional intelligence, composure, and ability to deal with customer requests in a diplomatic way
- Good organizational skills and flexibility. Ability to work under pressure and to handle multiple tasks with competing priorities and deadlines
- Languages: fluent in English. Spanish would be a plus
- Willingness to travel approximately 50% of the time
- Driving license
What we offer
Bringing groundbreaking innovative technology to a market best-seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company and on your professional growth.
Note to agencies
Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening.
Distran will not pay a fee to any Agency that does not have such agreement in place.
About us
Distran is a innovative, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With customers in 35+ countries, our company continues to expand thanks to our amazing people who are passionate about innovation, climate change and protecting the environment.
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