ERP Program Manager

Who we are

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL Health Technologies, uses this platform to power healthcare practitioners both inside and outside of WELL Health Technologies’ own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL Health Technologies is publicly traded on the Toronto Stock Exchange under the symbol “WELL”.

To learn more about the company, please visit: www.well.company.

The opportunity

Reporting to theSystem Lead - Microsoft Dynamics 365 ERP, we are hiring an ERP Program Manager to lead the delivery of ERP initiatives across WELL Health. As the new ERP Program Manager, you will bring structure and momentum to a growing portfolio of ERP initiatives. You will take ownership of different project work streams, bringing together business teams and external technology partners to deliver agreed outcomes. Working closely with Finance, Operations, IT, and vendors, you will manage priorities, timelines, dependencies, and deliverables, address challenges that affect progress, and ensure commitments translate into results. As WELL establishes its dedicated ERP function, you will help shape how projects are managed, strengthen vendor accountability, and create greater visibility into delivery across the organization.

This is a newly created, full-time, one-year contract role based in Canada. 

What’s in it for you

Impact. You will join WELL at an important stage in establishing its dedicated ERP function, with the opportunity to make a meaningful contribution from the outset. Over the course of your contract, you will help strengthen project delivery, establish vendor accountability, and advance ERP initiatives that support the business.

Ownership. You will be trusted to lead ERP initiatives, manage external technology partners, and represent the ERP function in project discussions. You will have the opportunity to influence decisions, resolve delivery challenges, and see the results of your work in completed projects and improvements across the business.

Exposure. You will work on a mix of ERP enhancements, integrations, and larger initiatives, partnering with Finance, Operations, IT, and external technology providers. As WELL develops its ERP function, you will contribute to projects at different stages, bringing structure to new priorities and helping turn business needs into delivered solutions.

As our new ERP Program Manager, you will:

• Deliver ERP initiatives. You will take ownership of multiple ERP projects, coordinating plans, timelines, dependencies, and deliverables from initiation through completion. Working with business and technology stakeholders, you will establish priorities, resolve issues, and ensure projects meet agreed requirements.
• Strengthen vendor relationships. You will manage project relationships with external technology partners, establishing clear expectations for scope, timelines, and deliverables. You will monitor commitments, address gaps in performance, and escalate issues when needed to keep work progressing. 
• Connect business needs with technology delivery. You will collaborate with Finance, Operations, IT, and external partners to clarify requirements, align priorities, and coordinate the work needed to deliver ERP improvements. You will help teams navigate dependencies and make decisions that move initiatives forward.
• Manage priorities and provide visibility. You will maintain a clear view of progress, risks, outstanding decisions, and next steps across multiple initiatives. You will lead project discussions, identify potential delays, and provide the ERP leader and stakeholders with timely updates and recommendations.
• Improve how ERP projects are delivered. You will help establish practical project management, tracking, and reporting processes as the ERP function develops. You will create consistency in how work is organized, commitments are monitored, and outcomes are communicated.

Here’s what you bring:

• The ERP experience. You have managed or taken ownership of ERP projects, implementations, enhancements, or integrations, coordinating activities and deliverables across business and technology teams. You understand how ERP systems support business processes. Experience with Microsoft Dynamics 365 Finance & Operations is an asset, but experience with other ERP platforms is welcome.
• The vendor management skills. You have worked directly with external implementation partners, consultants, or technology vendors, managing expectations, tracking commitments, and addressing delivery challenges. You can hold partners accountable while maintaining productive working relationships.
• The project management approach. You can organize multiple priorities, establish realistic plans, manage dependencies, and identify risks before they affect delivery. You know when to resolve an issue, involve stakeholders, or escalate a decision. Familiarity with Azure DevOps, monday.com, or similar tools is an asset.
• The relationship-building skills. You can work effectively with Finance, Operations, IT, business leaders, and external partners, communicating clearly and building alignment around shared priorities. You are comfortable leading discussions, asking questions, and addressing competing expectations constructively.
• The ownership and adaptability. You are comfortable working in a developing function where priorities and processes continue to evolve. You can create structure, make informed recommendations, and follow through on commitments while remaining responsive to business needs.

Why join us?

Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.

Apply now

Interested in applying but worried you don't have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the System Lead  to discuss your ERP project delivery experience, approach to vendor management, and ability to manage priorities and resolve delivery challenges.
• A final interview with the VP, Business Transformation to explore how you collaborate, approach problem-solving, and contribute to a developing ERP function.

Compensation

The anticipated annualized salary range for this full-time, one-year contract position is $90,000–$120,000 CAD. The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Read more about us: https://stories.well.company/ 

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