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The Enterprise Support Admin provides dedicated sales support, including proposal preparation, contract management, and coordinating the full customer buyback process. They act as a key point of contact for Enterprise clients, facilitating seamless onboarding and ensuring accurate communication between internal departments and customers.
The Enterprise Support Admin is a highly collaborative, service‑oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team – Enterprise, and is also cross‑trained to assist other sales channels as needed.
The Enterprise Support Admin partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes managing inbound calls, qualifying leads, assisting with customer agreements, coordinating installations, and ensuring accurate communication between internal teams and the customer.
The Enterprise Support Administer will also be responsible for supporting the complete Enterprise buyback process. An Easy Ice buyback is a process where Easy Ice purchases a customer owned ice machine and converts the customer to a full-service Easy Ice subscription, which includes preventative maintenance, service, and removes the hassle of ice machine ownership from the operator so they can focus on running their business. This position will also help support the Enterprise Business Development Managers and National Account Managers in their day-to-day administration and will be cross-trained to assist other sales channels as needed.
The Enterprise Buyback Support Administrator partners closely with Enterprise Business Development Managers, Finance, Supply Chain, Legal, and Install Coordinators to execute the complete buyback process from evaluation through completed payment to customer. This includes gathering customer asset information, working closely with finance to get proper evaluations, working with the executive team for proper approvals, coordinating equipment with supply chain, and working closely with operations to obtain proper sight survey information. This position will be in charge of working closely with legal to obtain lien releases on equipment and with finance to prepare a contribution analysis and facilitate payment to customer.
Additionally, the Enterprise Support Admin supports Enterprise clients by providing tailored solutions, maintaining detailed account records, and facilitating seamless onboarding experiences. They serve as a key point of contact to address client questions, ensure timely follow-up, and contribute to the overall customer satisfaction and retention efforts within the Enterprise segment.
ESSENTIAL DUTIES & RESPONSIBILITIES
POSITION QUALIFICATIONS
Education: High school diploma required; Associate degree or higher preferred.
WORK ENVIRONMENT
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