Enterprise Account Director

We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world - driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals.

This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.

What You’ll Do

Win New Partnerships

• Identify and close new business opportunities with enterprise companies.
• Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
• Guide prospects through a consultative sales process that highlights ROI and strategic value.

Expand Relationships

• Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships
• Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies.
• Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs.
• Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.

Secure Renewals & Drive Value

• Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
• Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention.
• Consistently achieve industry-leading renewal rates by advocating for client success.

Lead with Insight

• Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research.
• Share client feedback and market intelligence to shape our product strategy and go-to-market approach.
• Help define and execute our sales vision, contributing to the growth and success of the entire team.

What You Bring

• A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales.
• Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals.
• Demonstrated success in both new business acquisition and growing existing accounts.
• A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions.
• Exceptional communication, negotiation, and executive presence.
• An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team.