Engineer II, AI (Copilot Agent)

Posted a month ago

India

2-5 years experience

Healthcare RCM Copilot Agent Specialist (Associate II)

Company: Ensemble Health Partners
Department: Revenue Cycle Management (RCM) / Operations
Location: Remote, India
Employment Type: Full-Time
Reports To: Manager Analytics / Director

About the Role

Ensemble Health Partners is seeking a highly motivated Healthcare RCM Copilot Agent Specialist (Associate II) to drive AI-powered transformation within Revenue Cycle Management operations. This is a techno-functional role ideal for professionals with strong Healthcare RCM expertise and hands-on experience leveraging Microsoft Copilot, Copilot Studio, Power Automate, and other AI productivity tools to improve operational efficiency and business outcomes.

The successful candidate will bridge healthcare revenue cycle operations and modern AI technologies by designing, deploying, and governing AI-assisted workflows, Copilot agents, and business automation solutions that enhance productivity, decision-making, and process effectiveness.

Key Responsibilities

AI & Automation

Design, build, and deploy Microsoft Copilot Studio agents for healthcare RCM and executive productivity use cases.
Develop advanced Power Automate workflows for approvals, routing, escalations, reminders, and business process orchestration.
Configure AI-assisted workflows using Microsoft Copilot, ChatGPT, and Claude within approved governance standards.
Establish prompting standards, validation controls, and quality review processes for AI-generated outputs.

Revenue Cycle Management

Support and optimize revenue cycle processes including:
- Patient Access
- Eligibility Verification
- Claims Management
- Denial Management
- Appeals
- Collections
- Accounts Receivable Follow-up
- Payment Posting
Identify automation opportunities that reduce manual effort and improve operational performance.

Knowledge Management & Business Enablement

Own SharePoint knowledge architecture used by Copilot agents.
Maintain SOPs, payer policies, process documentation, and reference libraries.
Create executive-ready reporting and summaries using Excel, Word, PowerPoint, Outlook, and Teams.
Train and mentor business users on AI adoption and productivity solutions.

Governance & Continuous Improvement

Monitor solution effectiveness and recommend enhancements.
Ensure compliance with privacy, security, and organizational governance standards.
Partner with operational leaders to prioritize high-value automation initiatives.

Required Qualifications

Bachelor’s degree in Healthcare Administration, Health Information Management, Business Administration, Commerce, Accounting & Finance, or related discipline.
3-6 years of Healthcare Revenue Cycle Management experience.
Active CRCR Certification at the time of application.
Hands-on experience building and deploying Microsoft Copilot Studio Agents.
Advanced proficiency in Power Automate.
Strong experience using Microsoft Copilot, ChatGPT, and Claude for business productivity use cases.
Expert-level proficiency in:
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Teams
- SharePoint
Strong stakeholder management, communication, documentation, and training skills.
Ability to translate business requirements into scalable AI-enabled solutions.

Preferred Qualifications

MBA, M.Com, or postgraduate qualification in Healthcare Management, Finance, Operations, or related discipline.
CPC, RHIA, or CHFP certification.
Experience leading AI adoption or automation initiatives.
Strong exposure to business analytics, KPI reporting, governance, and process improvement.
Experience mentoring analysts or associates.
Knowledge of SharePoint information architecture and knowledge management practices.

Preferred Microsoft Certifications

PL-200: Microsoft Power Platform Functional Consultant
PL-400: Microsoft Power Platform Developer
MS-600: Microsoft 365 Core Services
MS-721: Collaboration Communications Systems Engineer
AI-102: Azure AI Solution
SC-900: Security, Compliance & Identity Fundamentals

Example Projects / Use Cases

Executive A/R Performance Briefing Agent
Denial Trend Analysis Agent
Payer Policy Summary Assistant
Appeals Prioritization Agent
Work Queue Triage Agent
KPI Narrative Generator
Audit Readiness Documentation Assistant
SOP Discovery & Knowledge Search Agent

Ensemble Health Partners, India

Employees 10,001+ employees Industry Hospitals and Health Care

View More Jobs From Ensemble Health Partners, India

Ensemble Health Partners, India

Engineer II, AI (Copilot Agent)

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