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OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position:  E-Commerce Specialist

Working hours: EST

Pay Range: $1,000 to $1500 (Philippine candidate)/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Key Responsibilities

Website Management:

  • Set up new products by inserting imagery, copy, and product information into Shopify 
  • Update homepage images and content blocks 
  • Create new content pages such as blogs, landing pages, and custom PLPs
  • Merchandise website based on new product launches and best-selling products
  • Conduct quality assurance testing on any new site releases

Reporting and Data Analysis:

  • Complete weekly selling and inventory reports that track sales, traffic, conversion, and inventory levels 
  • Monitor daily site trends and flag any abnormalities in traffic, sales, conversion, or product selling
  • Conduct ad-hoc analysis as needed

Operations: 

  • Monitor order fulfillment issues
  • Enter purchase orders into ERP system
  • Manage dropship orders with third party vendors
  • Conduct weekly inventory maintenance between 3PL and ERP system

Customer Experience:

  • Leverage Gorgias to answer customer service inquiries
  • Conduct order updates, reshipments, and resolve shipping issues
  • Build automations and macros within Gorgias to increase response time 

Requirements

  • 2-4 years of eCommerce experience
  • Experience with Shopify required 
  • Strong Microsoft Excel skills required 
  • Fluent written English
  • Experience with reporting and data analysis preferred
  • Experience with Google Analytics, Gorgias (or similar), and ERP systems preferred

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