Director, Crisis Simulations

Summary

The Director of Crisis Simulations owns, manages and delivers Beazley Security's worldwide portfolio of tabletop exercises and crisis simulations (“tabletops”), ensuring consistent quality, strong client outcomes and global delivery across regions and time-zones.

Operating as the leader of an entrepreneurial practice within Beazley Security, the role is accountable for delivery standards, the paid-tabletop revenue line, team development and growth aligned to sales. 

The role reports to the Head of Cyber Services and manages consultants dedicated to delivering tabletops but is also expected to deliver flagship, board-level and complex multi-party tabletops personally.

Responsibilities

Practice ownership and delivery

• Own global tabletop delivery end-to-end, including intake, scheduling, scenario design, facilitation, after-action reporting and follow-up.

• Ensure every tabletop is delivered against client entitlement, agreed service levels and regional requirements.

• Personally facilitate flagship, board-level and complex multi-party tabletops.

• Establish and maintain a single global methodology, scenario library, templates and quality standards.

Commercial growth and financial management

• Develop executive, technical, multi-team and sector-specific offerings and pricing with Cyber Services leadership.

• Convert retainer tabletop clients into paid follow-on engagements in partnership with brokers, underwriters and account teams.

• Manage the growth budget, investing within agreed guardrails in hiring, coaching, marketing, events and media.

Team leadership and talent

• Lead, coach and develop the crisis simulation team, initially comprising [xxx] direct reports across the Americas and International regions.

• Grow the team in line with paid tabletop revenue and the agreed growth rule(s).

• Build a development pathway from Incident Management to “RMO” tabletops and then paid tabletops.

• Enable two-way capacity support between Incident Management and the crisis simulation team during delivery peaks and incident surges.

• Expand language and regional coverage, beginning with English, French and Spanish and adding capability as demand develops.

Market presence

• Raise the profile of the practice and its people through conferences, industry events, media appearances and published thought leadership.

• Lead agile practice-level marketing in coordination with the Client Experience and Marketing teams.

Group and Zurich integration

• Position the practice as the cyber crisis-simulation capability for the wider Zurich group, including Zurich Resilience Services clients.

• Prepare the practice to deliver exercises funded by any future Zurich retainer and to integrate crisis-resilience specialists who may join from Zurich Resilience Services.

Performance and success measures

• Track delivery against entitlement and schedule, client satisfaction, paid revenue, conversion, team growth, retention, utilisation and return on Growth Budget investment.

• Measure market reach through speaking opportunities, media appearances, events and expansion of language and regional coverage.

Qualifications

• Substantial hands-on experience in cyber incident response and crisis management, ideally within a digital forensics and incident response or insurer-backed incident response environment.

• Proven record of designing and facilitating tabletop exercises for technical teams, executive committees and boards.

• Experience leading and developing a client-facing team across multiple regions.

• Commercial experience building, pricing and selling an offering and managing a revenue line.

• Experience working with insurers, brokers and the cyber insurance ecosystem.

Skills and attributes

• Executive presence and outstanding facilitation skills, with confidence presenting to boards, media and conference audiences.

• Entrepreneurial mindset combined with financial discipline and a focus on investment that drives measurable growth.

• Strong methodology and quality focus, with the ability to turn specialist expertise into repeatable products.

• Ability & willingness to work with colleagues and direct reports across global time zones, from UTC -7 to UTC +10.

• Willingness to travel international

Beazley Security Offers

• Competitive salary and bonus. 
• Flexible working arrangements. 
• Generous leave policies including 3 months paid parental.
• 100% of employee-only insurance premiums covered (healthcare, dental and vision).
• Up to 5% matched 401k contribution.
• Opportunities for career advancement and ongoing training.
• Participation in industry conferences and events.