Director, Clinical Operations (Provider Operations)

ABOUT THE ROLE

We are seeking an operator to own how provider groups go from first conversation to live partnership. You will build the way we work with each oncology practice and health system, manage it through launch, and keep improving it. This includes how patients move between teams, how we communicate and share information, and how we review performance together. You will work closely with Growth, Product, and the market leaders who hold the relationships with the provider groups. You will also serve as a core member of the Clinical Operations team and flex into other priorities such as market launches, care delivery workflows, and enrollment operations.This role fits someone who likes building a system and seeing it through.

HOW THIS ROLE GROWS

The scope and role will expand with the organization. Over time you could:

• Take on broader partnership operations as the business grows
• Take broader ownership of Clinical Operations initiatives across markets
• Help define which operational problems the business prioritizes
• Shape workflow tooling with Product and Data
• Grow into leading a team as the business scales

WHAT YOU'LL DO

Provider Implementation Standards

• Define how we work with each provider group, keep it consistent, and manage exceptions
• Set consistent operating practices across groups, including workflow design and performance metrics
• Define the standard implementation model and manage exceptions
• Run working sessions with provider group operational staff and document the agreed workflow

Implementation Execution

• Partner with Growth as new groups move toward launch
• Partner with Product on the systems and data needs for each group
• Build the engagement plan for each provider group and adjust it as the partnership develops
• Coordinate launch planning and readiness across internal teams and the provider group

Clinical Operations

• Support market launches, from planning through the first months of care delivery
• Design and improve care delivery workflows with clinical and market leaders
• Support enrollment operations and the work that helps new patients start care
• Find where day-to-day operations break down, find out why, and lead the improvement
• Take on open-ended problems from leadership and turn them into actionable plans
  

HOW YOU'LL WORK

• You are both an architect and a builder. You design how we work and run it day to day.
• You work through influence. Market, clinical, growth, and product teams each own part of the outcome.
• You partner closely with market leaders and build working trust with provider group teams.
• You balance the needs of each provider group with the needs of the broader organization.
• Priorities shift quickly in an early-stage company, and you are expected to flex.
• Travel is expected, primarily to provider group sites for working sessions and key meetings. The amount is still being defined and will vary over time. We will be specific about it during the interview process.

WHO YOU ARE

• You turn messy, multi-party processes into clear workflows
• You are comfortable with clinicians, executives, and technical teams in the same week
• You build trust with leaders who do not report to you, and you know when to lead and when to support
• You know the limits of your own expertise and bring in the right expert at the right moment
• You are strong at both strategy and follow-through
• You enjoy building and then running what you built
• You use judgment on when to hold firm and when to flex

WHAT WE ARE LOOKING FOR

• Experience in provider partnerships, implementation, account management, or clinical operations in value-based care or oncology
• Experience managing ongoing relationships and performance conversations with external partners
• Experience partnering with Product, Data, and other cross-functional teams
• Clinical background is a strong plus but not required
• Startup or high-growth experience is a plus

Other Details:

Compensation: The expected compensation for this role is $155,000 to $175,000 annually, depending on location & experience.

Location: This role is fully remote but will require sometimes working on EST hours.