Desktop Support Associate-Helpdesk

Req ID: 381098

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.

Helpdesk Associate - Full Time

Remote role but the candidate must live in Jalisco

• Requirements:
  • Availability to work 45 hours per week
  • Interest in working any shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
    
    
• We Offer:
  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company
    
    
• Activities
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.