German Speaking Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions that foster long-term professional growth and organizational success.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment within the customer support services industry, offering a comprehensive relocation package for those seeking one of the most exciting German-speaking jobs in the heart of Sofia.

Key Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, ensuring high levels of customer satisfaction.
• Resolve complex inquiries through phone, email, and live chat within the fast-growing customer support services sector.
• Maintain detailed records of customer interactions to ensure data accuracy and improve support processes.
• Collaborate with international teams to meet and exceed predefined service level agreements (SLAs).
• Stay updated on product knowledge and internal support tools to provide accurate technical or general assistance.
• Contribute to the positive reputation of the company by consistently embodying professional excellence in every interaction.
• Participate in regular team briefings to align on quality standards and operational goals.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills with a customer-centric mindset.
• Proven ability to work effectively in a dynamic, on-site environment.
• Previous experience in the customer support services industry is considered a significant advantage.
• A proactive approach to problem-solving and a passion for technology.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you hit the ground running.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all successful candidates.
• Monthly Performance Bonus linked to your productivity and service quality.
• Career development paths and professional advancement opportunities within one of the best German-speaking jobs available.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant city life and affordable luxury. Bulgaria is known for its beautiful mountain ranges, historical charm, and a rapidly evolving cosmopolitan culture in Sofia that welcomes international professionals with open arms.

By joining our team, you will enjoy a high quality of life, exquisite local cuisine, and the stability that comes with a premium position. We handle the logistics of your move, making Bulgaria the perfect destination for your next career chapter. Experience the culture and community that make Bulgaria one of the top choices for professionals seeking new challenges abroad.

How to Apply

If you are ready to take the next step in your career with a German Speaking Support Specialist position in Bulgaria, we invite you to apply now. Join Mercier Consultancy Group and let us help you build a rewarding international future. We look forward to reviewing your application.