Dental Medical Receptionist – Dental Practice proficiency required

Job Overview

We are looking for a reliable and patient-focused Medical Receptionist with dental practice experience to join a remote healthcare team. The ideal candidate will have hands-on experience supporting the front desk operations of a dental practice, managing patient communication, scheduling appointments, verifying insurance, and assisting with administrative tasks.

Key Responsibilities

• Manage incoming calls, emails, and patient inquiries.
• Schedule, reschedule, and confirm dental appointments.
• Handle patient check-in and check-out.
• Verify patient information and dental insurance eligibility.
• Assist with insurance benefits, copays, deductibles, and patient balances.
• Process payments and follow up on outstanding balances.
• Coordinate appointment reminders and patient follow-ups.
• Maintain accurate patient records and documentation.
• Communicate with patients, dentists, hygienists, and other dental staff.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Support general administrative and front-desk operations.

Qualifications & Requirements

• 3+ years of experience as a receptionist, front desk coordinator, or administrative professional in US dental practice.
• Strong knowledge of dental office workflows, scheduling, and terminology.
• Experience with dental insurance verification.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency with computers and dental practice management systems.
• Ability to work independently in a fully remote environment.
• HIPAA knowledge or certification is a plus.

Preferred Experience

• Experience with dental insurance verification and claims-related processes.
• Experience using dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar platforms.
• Previous experience working remotely in a dental setting (Must Have)