Czech Speaking Customer Support Representative (Remote in Portugal)

Important Notice: This position is exclusively open to candidates currently living in Portugal. We are unable to accept international applicants, and we do not provide relocation assistance or visa sponsorship.

About the Role & Mission

We are looking for a fluent Czech speaker to join our premier customer success team. In this remote position, you will be much more than a technical troubleshooter—you will serve as the human face and empathetic voice for a globally recognized leader in technology.

Working entirely from your home office, you will elevate the customer experience by assisting users with hardware configurations, software troubleshooting, and account security. We value high emotional intelligence and genuine warmth; your mission is to turn stressful technical challenges into positive, memorable brand interactions.

Key Responsibilities & Daily Tasks

• Multi-Channel Communication: Assist Czech-speaking customers through phone, live chat, and email channels.
• Technical Problem Solving: Provide clear, user-friendly, step-by-step guidance to resolve issues with devices, applications, cloud services, subscriptions, and data synchronization.
• Customer Care: Listen intently to identify user needs while maintaining an exceptional level of patience, politeness, and professionalism.
• End-to-End Case Management: Own your support tickets from first contact to resolution, ensuring all promises are kept and escalating complex bugs to senior engineering teams when necessary.
• Accurate Record-Keeping: Document comprehensive details of every customer interaction within our CRM database to maintain precise case histories.
• Paid Onboarding: Participate in a comprehensive, fully paid training program starting on your first day to master our products and internal tools.

Candidate Profile & Requirements

Skills & Qualifications

• Czech Language: Native or near-native fluency (C1/C2) in both spoken and written communication.
• English Language: Upper-intermediate to advanced proficiency (B2/C1) for internal corporate communications and training materials.
• Tech Savviness: A specialized degree is not required, but you must be highly proficient in navigating smartphones, tablets, and desktop operating systems.
• Interpersonal Skills: A naturally positive and helpful communicator who enjoys problem-solving and assisting others.
• Experience: Prior experience in a call center, BPO environment, or technical support desk is an asset, but is not mandatory.

Home Office & Legal Requirements

• Right to Work: You must currently reside in Portugal, possess a valid Portuguese NIF (Tax Number), and hold full legal authorization to work locally (via EU citizenship or a valid residence/work visa).
• Workspace: A private, quiet, and distraction-free room at home equipped with a fast, dependable internet connection.
• Availability: Flexibility to work rotating shifts, which may include occasional weekends or holidays depending on operational needs.

Salary, Benefits & Perks

• True Remote Freedom: Work from anywhere within mainland Portugal or its autonomous island regions.
• Hardware Provided: A premium workstation package—including a high-performance computer, peripherals, and software—will be shipped directly to your home.
• Financial Package: A stable, competitive base salary complemented by monthly performance bonuses and a daily meal allowance.
• Career Advancement: Clear pathways for internal promotion into team leadership, quality assurance, or advanced IT roles.

Application Process

If you are based in Portugal and meet the language requirements, we want to hear from you. Please submit your current resume in English to begin our entirely virtual recruitment process.