Customer Success Manager

Job Description

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION: CUSTOMER SUCCESS MANAGER
 FLSA STATUS: EXEMPT

LOCATION: Remote 

About the Role

The Customer Success Manager owns the client relationship end to end for a portfolio of SurfOS accounts across operators, brokers, aircraft owners, and OEMs. The role is the primary point of contact for client leadership on implementation status and adoption. It is also the primary source of requirements and configuration decisions for Surf Air Mobility's internal engineering and Palantir teams.

The Customer Success Manager is expected to understand how each client actually runs its business and to translate that into configuration decisions, scoped requirements, and a prioritized build backlog. The role carries real influence over release scope and sequencing, and is accountable for those decisions to both the client and the internal team.

The portfolio grows over time, and the mix of SurfOS products and client types shifts with it.

Responsibilities: Account Management

Responsibilities: Implementation and Onboarding

This role carries technical decision-making authority. The Customer Success Manager does not write production code, but does determine how the platform is configured for their accounts and is accountable for those decisions.

Qualifications

Preferred Qualifications

Miscellaneous Requirements

Benefits

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment, on the 1st of the following month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company's 401(k) plan.

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Surf Air Mobility participates in E-Verify.