Customer Success Manager

• Build and nurture deep strategic relationships with a portfolio of gaming clients, with the focus on mobile, serving as their trusted advisor and primary executive point of contact.

• Understand each partner’s business goals through structured discovery sessions and continuous dialogue, ensuring our solutions consistently align with and accelerate their success.

• Build tailored growth plans for each partner, outlining clear objectives, key initiatives, and milestones to drive sustained account expansion.

• Conduct Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights.

• Propose new products, features, and solutions that drive measurable value, tailored to each partner’s strategic objectives in the mobile and gaming landscape.

Risk Management & Escalations

• Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate.

• Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise.

• Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively.

Operational Excellence

• Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage.

• Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams.

• Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams.

• Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities.

Revenue Growth

• Identify and support upsell, and expansion opportunities, contributing to revenue growth through long-term relationship development.

• Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

Essential

• 3+ years in Customer Success, Account Management, or a related client-facing role managing high-value accounts.

• Experience in working with mobile studios is essential — understanding of monetisation models, UA economics, live ops, and mobile platform ecosystems.

• Proactive, solutions-oriented mindset with a demonstrated ability to identify risks early and act decisively to mitigate them.

• Ability to manage a complex, high-demand portfolio with a high degree of autonomy, ownership, and organisational rigour.

• Strong cross-functional collaboration skills across product, engineering, sales, and support teams.

• Data-driven approach to relationship management — able to translate customer health metrics and KPIs into actionable insights and business outcomes.

• High emotional intelligence — skilled at navigating difficult conversations and de-escalating high-pressure situations with composure.

• Based in Europe, with the ability to travel for client meetings and industry events as needed.

Preferred

• Experience working with international enterprise clients across multiple markets.

• Proficient in Salesforce; familiarity with JIRA and Confluence.

• Executive-level communication and presence — able to engage, influence, and build credibility with C-suite stakeholders both externally and internally.

• Work with top-tier gaming and mobile clients across the UK and internationally, making a measurable impact on their growth.

• A dynamic, collaborative team culture that values innovation, initiative, and deep domain expertise.

• Continuous learning and growth opportunities within a global organisation operating at the forefront of the gaming industry.

• Remote-friendly setup with the flexibility to work effectively across time zones.

• Opportunity to represent the company at major gaming industry events (Gamescom, Pocket Gamer Connects, GDC, and more).