Customer Success Manager

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

As a Customer Success Manager (CSM), you’ll be the primary point of contact for a portfolio of customers, helping them onboard, optimize their use of the product, and achieve their business goals. You’ll work closely with cross-functional teams to ensure customers are satisfied, renew/upsell their contracts, and expand their use of our products. This role is critical in fostering long-term customer relationships, maximizing retention, and identifying growth opportunities.

Requirements

• 1+ years of experience in a customer success, account management, or related role in a SaaS company.

• Proven track record of managing customer relationships and driving customer retention and satisfaction.

• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts in a simple, customer-friendly manner.

• Experience delivering presentations and conducting customer training sessions.

• Excellent organizational skills, with the ability to manage multiple customers and projects simultaneously.

• Strong time-management skills and the ability to prioritize tasks in a fast-paced environment.

• Ability to build trust and rapport with customers at all levels, from individual contributors to C-suite executives.

• Experience handling renewals, negotiations, and potential churn situations with tact and professionalism.

• Ability to work collaboratively within Sales, and with Marketing, Product, and Support teams to achieve common customer goals.

Responsibilities

• Maintain accurate and up-to-date records and regular reporting through Hubspot.

• Serve as the main point of contact for your customer accounts, building strong relationships with key stakeholders and decision-makers.

• Regularly check in with customers to ensure they are satisfied and derive maximum value from the product.

• Troubleshoot customer concerns and work cross-functionally to resolve technical or product-related issues quickly.

• Share insights with the Product team to help guide product development and prioritize customer-requested features.

• Own the renewal process for your accounts, ensuring timely contract renewals and preventing churn.

• Identify upsell and cross-sell opportunities to drive additional revenue from existing customers.

Work conditions

• 100% remote position, providing flexibility and work-life balance.

• Competitive salary reflecting your skills and expertise.

• 24 days of paid vacation per year to recharge and relax.

• 10 days of paid sick leave.

• Educational opportunities.

• Compensation budget for medical and hobby/sport expenses.

• Generous budget for birthdays and anniversaries.

• Online and offline team events.

• A collaborative and innovative work environment with passionate team members.

Hiring process

✅Call with Recruiter — ✅Interview with Head of Sales — ✅Test task — ✅Offer