Customer Success Coordinator

Our Mission

Help 100,000 women regain their personal power and feel confident in their skin

About the role

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team! Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.

Beyond onboarding, this role plays an important part in the client journey by helping women stay engaged, connected, and committed to their goals. The Client Success Coordinator serves as a bridge between onboarding, coaching, and long-term client success, helping identify opportunities for clients to maximize their experience with WarriorBabe through program renewals, ascension opportunities, and continued participation in our ecosystem.

What you'll do

Reporting to the Customer Success Manager, the Customer Success Coordinator at WarriorBabe is an employee who works directly with the WarriorBabe Leadership Team and is the primary point of contact for each new VIP client after the sales process. Clients are at the height of their motivation when they begin the onboarding process so consistently delivering a client-centric experience is crucial. This is a role that is heavily-focused on greeting new clients and answering questions in a timely and accurate way. Performance in this role is based on client satisfaction, onboarding velocity, responsiveness, product knowledge, client retention, and contribution to renewal and ascension opportunities. Success in this role requires building strong relationships with clients, helping them stay engaged throughout their journey, and identifying opportunities to connect them with the next best step in their WarriorBabe experience.

In summary, the WarriorBabe Client Success Coordinator is expected to:

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
• Work closely with the internal WarriorBabe team to support any client issues and escalations.
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Qualifications

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. Your demonstrated expertise in understanding and meeting customer needs will set you apart.
• Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers. Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential.
• Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
• Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.
  
  

Mandatory position requirements: 

• Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
• Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
• Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles

Compensation & Benefits:

• Compensation: Compensation starts at $28.00 per hour with potential for growth based on performance and experience. In addition, Client Success Coordinators are eligible for performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes.
• Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.
• Comprehensive Benefits: After 90 days, you will gain access to medical, dental, and vision insurance. Additionally, you are immediately eligible to participate in our 401k plan featuring employer matching.
• Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance.
• Exclusive Discounts: Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products.

Note: At this time, WarriorBabe is not able to support employment for residents of the state of California.