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The Customer Service Representative acts as the primary point of contact for clients, resolving routine inquiries and technical issues via chat, email, and phone. They are responsible for documenting tickets, maintaining client communication, and escalating complex technical problems to the appropriate support teams.
Customer Service Representative
Location: Remote, Applicants must reside in New Jersey or Illinois.
Reports To: Technical Support Manager
About QuikStor
QuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.
Role Overview
The Customer Service Representative is the first point of contact for QuikStor clients. Storage operators run their facilities on QuikStor, so when they reach out, a fast, friendly, and clear response matters. The Representative owns each conversation from the first reply, resolves everyday questions and common issues directly, and keeps the client informed until the issue is closed.
Support runs in Intercom across chat, email, and phone, and Intercom routes each ticket to the right person. The Representative answers how-to and account questions, walks facility staff through common workflows, and resolves routine issues on the spot. The harder technical problems belong to the Technical Support team; the Representative recognizes them early, gathers the facts, and hands them off so the client never has to repeat themselves. This role keeps the queue moving and the client experience warm and responsive.
Success is measured by response times, how many conversations are resolved at first contact, client satisfaction, and the quality of handoffs to Technical Support.
Key Responsibilities
Client Service
Triage and Handoff
Product Knowledge and Documentation
How Success Is Measured
Required Qualifications
Preferred Qualifications
Benefits
QuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com.
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