Customer Service Representative (Job ID: PHIKYL4R)

🌟 Exciting Remote Opportunity! We're Hiring a Customer Service Representative! 🌟

Are you a tech-savvy customer service professional who thrives in a fast-paced environment, enjoys helping customers, and can confidently juggle multiple systems at once? We are seeking a sharp and adaptable Customer Service Representative based in LATAM to manage inbound scheduling, customer intake, lead follow-ups, and real-time coordination with an outside sales team for a growing residential and commercial fencing provider!

📋 Job Details at a Glance

• Job Title: Customer Service Representative
• Job ID: PHIKYL4R
• Industry: Residential / Commercial Fencing Provider
• Location: LATAM
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (PST)
  Saturdays only when calls or leads are received.
• Salary: $9 - $10 per hour
• Start Date: ASAP 🚀

🏢 About the Role

Our client is looking for a high-energy, tech-comfortable Customer Service Representative to serve as the primary bridge between customers and the outside sales team.

This is a fast-paced, multi-system role focused on inbound scheduling, live customer intake, rapid lead response, and sales coordination. You will be expected to manage calls, texts, emails, calendars, and customer information while simultaneously working across 4–5 software platforms.

The ideal candidate is a self-starter who can think on their feet, handle high call volumes without losing composure, and quickly learn new tools and workflows without needing step-by-step handholding. Most importantly, you should be able to provide a warm, empathetic, and professional customer experience while keeping every detail accurate.

🎯 Key Responsibilities

• 📞 Inbound & Outbound Lead Handling: Respond promptly to incoming calls, texts, and emails while following up with missed, cold, and unclosed leads to maximize conversion opportunities.
• 📅 Scheduling & Calendar Management: Book estimate appointments and coordinate outside sales representatives' calendars in real time.
• 🔄 Lead Re-Engagement: Reach out to past customers and previous inquiries to uncover new opportunities and bring potential customers back into the sales process.
• 📥 Inbox & Workflow Oversight: Continuously monitor team inboxes, ensure timely responses, and keep field sales representatives updated on customer activity.
• 📝 Customer Intake: Accurately collect customer information during live calls and enter details into the appropriate systems without disrupting the flow of conversation.
• 💻 Multi-System Navigation: Efficiently manage 4–5 software platforms simultaneously, including CRM systems, calendars, forms, and mobile applications.
• ⚡ Real-Time Problem Solving: Handle customer and scheduling issues as they arise, make sound decisions, and keep operations moving without constant supervision.
• 🗣️ Messaging Optimization: Provide feedback on customer interactions, help refine scripts, and suggest better phrasing or approaches to improve customer engagement and conversion rates.
• 🚀 Process Adaptability: Quickly learn new software, tools, and workflows and continuously look for ways to improve efficiency.

✅ Qualifications & Skills

⭐ Non-Negotiable Requirements:

• 🗣️ Fluent English & U.S. Cultural Awareness: Strong spoken and written English with a natural understanding of American social cues, conversational flow, and customer expectations.
• 💻 Tech-Savvy & Adaptable: Comfortable learning new software quickly and navigating multiple systems simultaneously.
• 📞 Strong Customer Service Skills: Warm, professional, and empathetic phone presence with the ability to build rapport quickly.
• ⚡ Thrives Under Pressure: Able to handle high call volumes and multiple tasks at once while maintaining accuracy, professionalism, and composure.
• 🎯 Detail-Oriented: Able to accurately capture customer information, manage schedules, and maintain clean records without missing important details.
• 🧠 Independent Problem Solver: Comfortable taking ownership, figuring things out independently, and resolving issues without needing constant step-by-step instructions.

🌟 Preferred / Nice-to-Haves:

• Previous experience in customer service, call center, appointment setting, inside sales, or lead management.
• Experience working with CRM systems, scheduling platforms, mobile applications, or other multi-system environments.
• Experience supporting U.S.-based customers or businesses.
• Background in home services, construction, fencing, real estate, or other appointment-based industries.
• Experience with lead follow-up, customer re-engagement, or sales coordination.

🚀 Submit your application today and take the first step toward your next great opportunity!