Customer Service Representative

Description

Medical providers, hospitals, clinics, etc. who accept Medicare patients are subject to various CMS (The Centers for Medicare and Medicaid) Quality Reporting programs. These CMS Quality Reporting programs exist to ensure that the quality of care provided to Medicare patients is on-par with the financial and ethical standards outlined by the federal government. Medicare providers that are eligible to participate in these programs are expected to meet certain reporting requirements and deadlines. While these programs vary by demographic, failure to report correctly and on-time may result in positive or negative adjustments applied to their claims billed to Medicare. Essentially, the program exists to ensure that Medicare providers are providing high quality of care to the services they are billing the government for. For some, participation in these programs may result in a positive incentive, where failure to participate may result in a reduction to the amount returned for Medicare services. In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to: • Medical Professionals (such as Doctors or Physicians) • Health Organization Staff (such as Administrators or other staff) • Health IT Staff or Third-Party Vendors In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal. At the CCSQ Service Center our primary focus is the Customer Experience. We aim to serve the Medicare and healthcare communities as educators who provide world-class customer service. While receiving phone calls is our primary source of contact, we also support the community via email, chat, and web portal as well. Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved. Additional opportunities for cross-training into other lines of business would come at a later time. Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer’s questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them. They may be understaffed, short on time, new to Medicare reporting and simply BUSY.

Skills

Customer service, Customer service call center, Call center, Customer support, medicare, medicaid, healthcare, Call center support

Top Skills Details

Customer service,Customer service call center,Call center,Customer support,medicare,medicaid,healthcare

Additional Skills & Qualifications

Candidates that have worked for USAA - great customer service experience

Experience Level

Intermediate Level

This is a Contract position based out of Des Moines, IA.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.