Customer Service Representative

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

The role

Reporting to the Commercial Operations Manager, you will support the external sales team by managing and developing relationships with existing customer accounts, while also providing excellent customer service.

The role combines account management, internal sales and customer service, with a strong commercial focus. You will proactively identify sales opportunities, understand customer needs and work closely with internal teams to ensure a seamless customer experience.

Key responsibilities

• Manage and develop relationships with existing customer accounts

• Proactively contact customers to identify and maximise sales opportunities

• Understand customer needs and recommend suitable products and solutions

• Identify opportunities for up-selling and additional sales

• Build long-term customer relationships to encourage repeat and regular business

• Provide exceptional customer service with energy, warmth and professionalism

• Support Area Sales Managers with business development activities

• Liaise with internal departments and external carriers to ensure a smooth customer experience

• Stay up to date with new product launches, promotions and company initiatives

• Maintain accurate customer records and ensure a high level of attention to detail

• Support customer-facing activities and procedures where required

• Remain proactive and adaptable, particularly during busy periods

The person

We are looking for someone who is passionate about sales and customer service and takes pride in representing our brand.

Previous experience in an internal sales, account management or customer service role would be advantageous, but is not essential, as full training will be provided.

You will be:

• Confident, polite and approachable

• Customer-focused, with strong empathy and a genuine desire to help

• Proactive, positive and enthusiastic

• Comfortable working in a fast-paced environment

• Calm under pressure and able to manage competing priorities

• A strong team player who can also work independently

• Self-motivated, reliable and organised

• Commercially minded, with the confidence to identify and pursue sales opportunities

• A problem solver with a practical, “can-do” attitude

• Detail-oriented, with the ability to maintain accurate records

Skills & Experience

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building skills

• Ability to build rapport and trust with customers

• Confidence in identifying customer needs and up-selling opportunities

• Strong organisational and time-management skills

• Excellent attention to detail

• Ability to negotiate and influence where appropriate

• Proficiency in Microsoft Office and other IT systems

This role would suit someone who is self-motivated, ambitious and keen to develop their career in sales and account management within a successful and growing organisation.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.