COO

Chief Operating Officer at CEO Lawyer Personal Injury Law Firm

Compensation: $350,000-$500,000

We are seeking an accomplished executive leader to help drive the next stage of growth for a nationally expanding personal injury law firm currently operating across 22 states, with aggressive expansion plans through 2030. 

This opportunity is for a proven leader who understands the business of personal injury at scale and brings significant expertise in business strategy, technology, AI implementation, operational transformation, and high-growth execution. 

Qualifications and Experience 

• Significant executive leadership experience within the personal injury industry, including strategic planning across multi-functional operations 

• Proven success scaling a law firm or personal injury organization across the 8- to 10-figure revenue range and multiple jurisdictions 

• Exceptional business and financial acumen spanning profitability, operating leverage, corporate governance, and executive decision-making 

• Significant experience leading enterprise AI implementation and automation within applicable regulatory, ethical, and bar-compliance frameworks 

• Strong technology background, including large-scale CRM, case management, data analytics, workflow automation, and digital transformation 

• Deep understanding of the personal injury client and case lifecycle, including intake, case management, attorney assignment, and case-maximization protocols 

• Demonstrated ability to build scalable infrastructure, processes, and organizational capacity ahead of rapid growth 

• Track record of increasing revenue and operational capacity without proportionally increasing headcount 

• Expertise in operational efficiency, process improvement, change management, and performance management 

• Project management expertise; PMP, Lean Six Sigma, or comparable credentials preferred 

• Strong data analytics capabilities, including KPI design and data-driven decision-making 

• MBA or comparable advanced business degree preferred 

• Ability to translate growth strategy into technology, systems, processes, organizational structure, and disciplined execution 

The Opportunity 

This leader will play a critical role in building the infrastructure required for the firm's next stage of national expansion. 

• Own business and operational strategy across the rapidly growing organization and set cross-functional priorities with department leaders 

• Lead the transition from the existing CRM environment to a proprietary AI-powered operating system 

• Drive enterprise-wide AI adoption and automation across business and legal operations 

• Integrate AI throughout the client journey to improve speed, capacity, consistency, efficiency, and client experience 

• Build the technology and operational infrastructure required to support approximately 100,000 active clients at a time 

• Optimize staffing, workflows, and organizational structure to expand capacity while maintaining disciplined headcount growth 

• Optimize the business ecosystem across leads, events, referrals, intake, case management, attorney assignments, and case-maximization protocols 

• Build scalable processes and systems that support continued national expansion 

• Create the operating infrastructure required to pursue 10x revenue growth with nominal increases in headcount 

Measures of Success 

• Revenue growth, profitability, and operating leverage aligned with the firm’s strategic plan 

• Improved intake conversion, case velocity, client experience, and case outcomes 

• Successful adoption of the proprietary AI-powered operating system and automation across priority workflows 

• Increased client and case capacity without proportional headcount growth 

• Consistent KPI visibility, accountability, compliance, and execution across departments and markets 

The strongest candidate will bring a combination of: 

Personal Injury Expertise  |  8-to-10-Figure Growth  |  Business Acumen 
Technology & AI Transformation  |  Operational Scale  |  Data-Driven Execution 

This person should understand how to turn technology and AI into business results, how to build infrastructure before growth creates bottlenecks, and how to scale a personal injury organization without relying solely on increased headcount.