Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Product Management Senior Specialist

TYPE OF CONTRACT: Regular Consultant Level 2

UNIT/DIVISION: Workplace Service Team / Foundational Technology Branch

(TECM), IT Division (TEC)

DUTY STATION (City, Country): Remote work

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

Under the overall direction of the Chief of Foundational Technology Branch (TECM), and reporting

directly to the Workplace Services Lead, the Product Management Senior Specialist will engage in

coordinating activities within the Collaboration & Productivity Team and with the different partners,

taking charge of all products that are part of the package and covering the support and management

of all corporate platforms. The incumbent will coordinate the support to be given to users from the

adoption phase to the continuous service improvement of all products. As part of the Collaboration &

Productivity Team, the Product Management Senior Specialist will also be involved in initiatives aiming

at improving workflows, trainings and support models and will manage all relations with external

teams and partners as the main interface.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Serve as senior technical expert for the Office 365 and DocuSign Platforms.

2. In coordination with the Workplace Services Lead, oversee and coordinate activities carried out

by the different team members on the different products to make sure there is alignment in

the approach and that internal communication within the team is continuously maintained.

3. Present and market the product adoption model and concept for its application to a variety of

business cases and projects.

4. Manage and organize the work of other team members for the workstreams he is directly

responsible for, such as the MS365 and DocuSign, to ensure that support meets the

high-level standards of the team.

5. Guide the team in understanding new solutions and acquiring the necessary technical

knowledge to support them, following the product services model and in line with the customer

excellence principles.

6. Report issues for escalation when required and address critical aspects and identify

opportunities for the product services model.

7. Lead the continuous improvement for the solutions he is the main focal point of, by identifying

the opportunities for growth and the release of more advanced features.

8. Continuously improve guidelines, processes, and procedures for accountable workstreams.

9. Coordinate team activities, administration, and performance management.

10. Perform other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

1. Align corporate vision and strategy to the Product adoption framework and existing landscape of

corporate products within MS365 and DocuSign landscape.

2. To be able to manage different products with different maturity levels by harmonizing the

support models and evolution of each product within the Product Management framework

3. Guide Product managers in different functional and product streams to deliver the expected

added value for the community of our users while contributing to the maturity of Knowledge

Management and Product Management frameworks

4. Process standardization across the Product adoption framework to optimize the resources

allocation and the added value of the support given to each product.

5. Report on a weekly basis, on product support and adoption tasks and activities.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Degree in Social Sciences, Information Technology, Communications, or related field.

Experience: At least 6-years of professional experience in project management related activities,

and team coordination.

Knowledge & Skills:

• IT background and experience in giving support to users for the adoption of

products that the Technology Division is providing

• Familiarity with IT tools and services that are managed and supported by

Technology Division

• Knowledge Management background and analytical skills to identify and map

technological needs

• Ability to collect feedback from users and translate them in opportunities for

the Continual Service Improvement (CSI). Working experience with tools and

standards for the support and adoption processes

• Experience in managing business expectations and in coordinating different

teams. Analyse and assess requests, provide prompt solutions and interface

for resolving issues

• Ability to work in a fast paced, challenging, team-oriented environment

• Analytical skills and proactivity

• Inter-personal and problem-solving skills. Self-resourceful and proactive

• Outstanding written and verbal communication skills in English to clearly

communicate with management and the business

• Ability to consult with users’ community in a friendly and effective way, with

a special focus and attention to the field

• Strong organizational skills and time management, diplomatic approach in

the interaction with users

Languages: Fluency in oral and written English with an intermediate knowledge of another official

UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of

WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.