Clinical Administrative Assistant I

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Join Cleveland Clinic’s Cancer Center in Sandusky, Ohio. This facility offers chemotherapy, radiation therapy, genetic counseling, access to clinical trials and more. Patients can expect the most advanced cancer care and expertise from cancer providers from Cleveland Clinic, which has consistently been ranked one of the top cancer programs in the country by U.S. News & World Report.

As a Clinical Administrative Assistant in the Caner Center, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of infectious diseases and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works remotely Monday – Friday from 8:00 a.m. – 4:30 p.m. 

A caregiver who excels in this role will:  

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)

• Experience may be assessed with an on-line Skills Assessment.
• Demonstrate exceptional communication, and organizational skills. 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree
• One year experience including customer service, professional healthcare office setting

• Typing proficiency with accuracy
• Healthcare experience
• Familiarity with electronic medical records

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.