Client Success Manager

This is a remote position.

• Manage the full client lifecycle following the initial sales handoff.
  
• Maintain regular, proactive communication with international clients and address their needs promptly.
  
• Gather client feedback and resolve operational issues or blockers.
  
• Prepare, review, and finalize client contracts and support smooth onboarding.
  
• Coordinate interviews between clients and candidates provided by the recruitment team.
  
• Work closely with Sales, Recruitment, and Operations to ensure client requirements are delivered accurately and on time.
  
• Monitor client account health and identify opportunities for account growth.
  
• Identify and pursue upselling and cross-selling opportunities within existing accounts.
  
• Support contract renewals and maintain strong client retention.
  
• Keep client information, communication history, account status, and sales pipeline records accurate in the CRM.
  
• Maintain a high level of organization across multiple client accounts, interview schedules, and documentation.
  

Requirements

• 2–3 years of experience in Client Success, Account Management, Customer Success, or Customer Retention.
  
• Experience in B2B services, preferably outsourcing, talent solutions, recruitment, or professional services.
  
• Experience working with international clients, preferably across the EU, UK, and/or US.
  
• Proven experience with account growth, upselling, cross-selling, or contract renewals.
  
• Excellent written and verbal English communication skills.
  
• Strong client relationship and stakeholder management skills.
  
• Highly organized and able to manage multiple accounts and priorities simultaneously.
  
• Strong attention to detail and ability to manage contracts and documentation.
  
• Good understanding of CRM processes and strong CRM discipline.
  
• Experience with Zoho CRM is a strong plus.
  
• Proactive, solutions-focused, and comfortable working cross-functionally.