Client Reimbursement Specialist II

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Client Reimbursement Specialist II who wants to continue to learn in order to allow our company to grow. The ideal candidate will be located remotely within the United States.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary

The Client Reimbursement Specialist II performs client-related reimbursement processes, responds to client inquiries, and manages client accounts receivable collections. This role drives continuous client education while delivering exceptional customer service and supports the organization's billing and reimbursement objectives through effective problem-solving, research, and collaboration across departments.

Core Responsibilities

• Respond to and resolve client inquiries impacting proper invoicing and payment resolution.
• Communicate with clients, patients, insurance carriers, and other external sources as needed.
• Conduct research utilizing billing systems and various billing processes to resolve issues.
• Review month-end invoicing to ensure accurate and timely billing.
• Respond to pricing inquiries and requests for updates.
• Research and respond to sales-related inquiries.
• Compile and communicate billing data and findings to management.
• Assist team members with training and answering questions.
• Support management with quality control activities for the team.
• Report external quality control issues impacting client billing.
• Serve as a subject matter expert on NeoGenomics client billing procedures and systems.
• Maintain and contribute to month-end objectives and departmental performance metrics.
• Analyze client accounts receivable trends and provide management reporting on AR status.
• Collaborate with multiple departments to educate and train clients and sales teams.
• Meet with clients to resolve escalated billing complaints and issues.
• Coordinate activities among functional teams to resolve client at-risk situations.
• Meet monthly cash collection and accounts receivable aging goals.
• Maintain compliance with HIPAA and company policies at all times.
• Participate in special projects and additional assignments as needed.
• Visit client sites when required to support billing process improvements or issue resolution.

Experience, Education and Qualifications

• Associate's degree or equivalent experience required.
• Minimum of 2 years of related experience in billing, insurance, third-party receivables, or the healthcare industry.
• Laboratory billing experience preferred.
• Demonstrated positive leadership qualities and a team-oriented mindset.
• Exceptional customer service skills.
• Strong knowledge of billing practices and reimbursement processes.
• Understanding of test pricing, CPT coding, commercial billing accounts receivable, aging analysis, cash flow review, write-offs, and follow-up activities.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Access.
• Strong verbal and written communication skills with the ability to communicate effectively across various audiences.
• Ability to prepare reports, business correspondence, and other professional documentation.
• Strong analytical, conceptual, and systemic thinking skills.
• Ability to collect and research data, draw valid conclusions, and make sound business decisions.
• Strong organizational and problem-solving abilities.
• Ability to work independently while collaborating effectively within a team environment.