Job Description 

We are on the hunt for a Client Account Manager to work with some of our top Irish retailer clients on accelerating their growth through smart Ecommerce. This is a client-facing role which requires you to work on both strategic long term projects as well as tactical activities with clients.

As a Client Account Manager, you will be in daily contact with our clients with the purpose of achieving the best possible quality of service. To be successful in this role it is imperative you have a good understanding of Ecommerce concepts and platforms. As the main point of contact, you will oversee all aspects of the customer relationship and leverage best practices to optimise Customer Satisfaction and Time to Value.

StudioForty9's core values are to deliver exceptional service and return on investment to our clients and the overall aim of your role is to achieve this objective.

Overall Objective

• Manage a portfolio of clients – strategically and tactically.
• Build and main positive relationships with clients at various levels.
• Manage and engage with the client in a timely well managed roadmap of work.
• Be the first point of contact to gather accurate and complete requirements for tasks.
• Conduct ongoing meetings with clients to go over the status of all activities.
• Funnel all agreed work for the StudioForty9 team via clearly articulated tickets.
• Work closely with internal teams on the execution of agreed work.
• Following up with team members to make sure support requests and queries are being followed up/actioned/closed.
• Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue.
• Build and document knowledge of the client’s business and maintain documented records of client discussions.
• Actively contribute to ensuring financial targets are reached.
• Managing the ongoing invoicing and budgets for your clients.

Skills & Experience

• A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage).
• A minimum of 2 years previous experience handling a number of key client accounts.
• Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner.
• Exceptional attention to detail.
• Excellent Organizational skills.
• Excellent communication skills both written and verbal.
• Energetic, enthusiastic, and agile.
• Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen’.

Nice to Have

• A working understanding of ad platforms such as Google Ads, Facebook Business Manager, and how they can be leveraged to influence acquisition side metrics.
• A working understanding of leading ecommerce providers such as Klaviyo, Nosto, TrustPilot would be an advantage.
• Understanding of basic underlying technologies such as HTML, CSS, JS will definitely be an advantage.

This is a rare opportunity to gain great exposure and experience in ecommerce with an agency which has a proven track record & capability set and to define the future of omnichannel retail.

Who are StudioForty9

StudioForty9 is a recognised leader in the Irish digital sector, with an award-winning and proven track-record of delivering, maintaining and continuously improving high-performance ecommerce and omnichannel retail solutions for the Irish retail industry. The StudioForty9 team is experienced, innovative, and committed to excellence and we count some of Ireland’s most experienced ecommerce professionals among our number.

Our experience and ability have led us to work with some of Ireland's household names in retail. We have helped those companies to grow their business in Ireland by capturing extra market share and serving their instore and online customers across a wider range of commercial channels as well as overseas, by opening up previously inaccessible markets and building the integrations, automated processes and workflows needed to help scale an online business for international sales.

We are at the forefront of Irish ecommerce and ahead of the pack when it comes to implementing innovative and complex ecommerce solutions for omnichannel and international sales at scale, while also excelling at design and customer experience, and keeping right up to date with ecommerce trends and new requirements in compliance and regulations.

We operate on a partnership approach where our clients come first. We strive to develop long-term and meaningful relationships. We are platform agnostic, which allows us advise and enable our clients to get the system best suited to their needs and ambitions.

Benefits 

StudioForty9 are proud to be early adopters to the most progressive and human centred approaches to work life.

We offer our team the following benefits:

• Pension scheme
• Flexible working hours - start/finish earlier or later to suit your personal circumstances
• Remote working
• Diverse and international team from all backgrounds
• Professional development - courses, training and conference attendance
• Weekly lunch & learns
• Daily team catch ups on Zoom to knowledge share and problem solve
• Quarterly team building events
• Approachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all
• Availability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English Market
• Onboarding buddy - daily catch ups with experienced team members to help new hires to settle in
• Individual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilities