Claims Supervisor, Workers' Compensation

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability, Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Claims Supervisor is responsible for overall supervision of a claims department by managing the team, ensuring the client’s needs are met, and all claims are being managed in accordance with Keenan’s policies and procedures. 

This is a remote position located in California.

• Maintain a high level of high client retention and satisfaction.
• Review and approve all investigation, subrosa and litigation referrals.
• Review and approve all settlements over $50,000 and under $100,000.
• Review and approve all reserve changes over $75,000 and under $200,000.
• Maintain an active diary on all open claims reserved at or above $75,000.
• Review and maintain diary on all cumulative traumas, joint coverage, serious & willful, 132a claims and subrogation claims.
• Review and pre-approve all delays and denials.
• Review all newly set up indemnity claims for adherence to Best Practices.
• Conduct internal quarterly audits of all Claims Examiners.
• Evaluate and recognize office staffing needs.
• Update staff on labor code/legislation/case law.
• Update staff on insured/self-insured procedures.
• Handle the prevention of penalties/maintenance of logs.
• Provide timely excess claims reporting management to the Reinsurance Manager.
• Oversee Claims Examiners, Claims Examiners, Claims Assistants and other designated personnel.
• Provide a high level of customer service and satisfaction.
• Provide training, leadership and guidance to the staff.
• Oversee and attend claims reviews.
• Handle special projects as assigned.
• Travel as required.
• Other duties as assigned.

Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of all team member related functions.

Preferred: Bachelor's degree preferred.

Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.