Manager of Recruitment

Critical Connections, Inc. (CCI)

Reports To: SVP, Travel Division
Position Type: Player-Coach (Producing Manager)
Location: Remote (Quarterly Travel)

Position Summary

The Manager of Recruitment is a player-coach role responsible for leading a team of travel therapy recruiters while maintaining a personal recruiting desk at Critical Connections, Inc. (CCI).

This role carries direct accountability for both personal production and team performance. The Manager of Recruitment will source, engage, and book clinicians alongside the team, while coaching recruiters daily, driving activity and conversion standards, and ensuring the team consistently achieves its booking and Travelers on Assignment (TOA) goals.

The Manager of Recruitment partners closely with the SVP, Travel Division, Account Management, and Credentialing/Operations to align recruiting activity with client demand, keep the funnel moving from lead to start, and elevate recruiter performance.

This position is ideal for a proven, high-producing travel recruiter who has already led successful recruiting teams and can make an immediate impact from day one. Success will be measured by the combined results of the manager's own desk and the team's production, as well as the development and retention of the recruiters they lead.

Key Responsibilities

Personal Production (Player)

• Maintain an active personal recruiting desk and achieve individual booking, NWB, and TOA goals.
• Source, engage, qualify, submit, and book travel therapy clinicians across assigned disciplines and markets.
• Model best-in-class recruiting behaviors, including activity levels, candidate relationships, consultative selling, negotiation, and closing.
• Manage the full assignment lifecycle for personal travelers, including extensions, rebookings, and clinician experience.
• Build and maintain a strong personal pipeline of active and passive clinicians.
• Maintain accurate and timely documentation in Salesforce/TargetRecruit for all personal candidate activity.

Team Leadership & Coaching (Coach)

• Lead, coach, and develop a team of travel therapy recruiters to achieve individual and team production goals.
• Conduct daily huddles, regular one-on-ones, and real-time call and deal coaching.
• Coach recruiters on sourcing, candidate engagement, qualification, objection handling, negotiation, and closing techniques.
• Set clear activity, submission, and booking expectations and hold recruiters accountable to them.
• Support onboarding and ramp of new recruiters in partnership with training and leadership.
• Identify performance gaps early and partner with the SVP, Travel Division on performance improvement plans when needed.
• Build a team culture centered on accountability, collaboration, competition, and results.
• Contribute to recruiter retention, engagement, and recognition.

Pipeline & Clinician Acquisition

• Drive team focus on generating and converting new clinician leads and growing Net New Clinicians Booked.
• Ensure leads are worked promptly and consistently across the team.
• Build proactive talent pipelines across therapy disciplines and priority markets.
• Share sourcing feedback and market insights with leadership and Marketing to improve lead quality.

Fulfillment & Conversion Performance

• Monitor team funnel performance from initial lead through assignment start.
• Identify bottlenecks impacting submissions, interviews, offers, and starts, and take corrective action.
• Partner with Account Management to prioritize open needs and align recruiting effort with client demand.
• Partner with Credentialing/Operations to ensure smooth, on-time starts.
• Manage team extension and rebooking efforts to protect TOA.
• Apply and reinforce recruiting playbooks and best practices across the team.

Systems, Reporting & Process

• Ensure the team uses Salesforce/TargetRecruit, sourcing tools, and recruiting technology effectively and consistently.
• Uphold data quality, documentation, and process compliance standards across the team.
• Track team and individual recruiter metrics using dashboards and scorecards.
• Provide regular reporting to the SVP, Travel Division on team performance, pipeline health, forecasts, and risks.
• Recommend process improvements that increase recruiter productivity and clinician experience.

Success Measures

The Manager of Recruitment will be evaluated on both personal and team production, including:

Personal Production Metrics

• Personal Travelers on Assignment (TOA)
• Personal Net Weeks Booked (NWB)
• Personal Net New Clinicians Booked
• Personal Assignment Starts and Extensions

Team Production Metrics

• Team Travelers on Assignment (TOA)
• Team Net Weeks Booked (NWB)
• Team Net New Clinicians Booked
• Team Assignment Starts
• Team Gross Margin / Revenue

Conversion Metrics

• Lead-to-Contact Conversion
• Contact-to-Qualified Conversion
• Qualified-to-Submission Conversion
• Submission-to-Offer Conversion
• Offer-to-Start Conversion
• Extension Rate

Team Performance Metrics

• Recruiter Activity Standards (calls, submissions, interviews)
• Average TOA per Recruiter
• Recruiter Ramp Achievement
• Recruiter Retention
• Data Integrity and Process Compliance

Definition: Net New Clinicians Booked

A Net New Clinician Booked is defined as a clinician who begins an assignment and meets one of the following criteria:

• Has never previously completed an assignment through CCI; or
• Has not completed an assignment through CCI within the previous twelve (12) months.

Excluded from this metric are:

• Assignment extensions
• Back-to-back rebookings
• Internal assignment transfers
• Clinicians who have worked for CCI within the previous twelve (12) months

Qualifications

Required

• Bachelor's degree or equivalent professional experience.
• 5+ years of healthcare staffing recruitment experience, with a consistent track record as a high-producing travel recruiter.
• 3+ years of experience leading high-producing travel recruiting teams.
• Ability to carry a personal desk while managing a team, and to make an immediate impact from day one.
• Strong understanding of travel healthcare staffing, clinician sourcing, and fulfillment.
• Demonstrated ability to coach recruiters to improved activity, conversion, and production.
• Strong organizational, communication, and time management skills.
• Experience utilizing ATS/CRM platforms and recruiting reporting tools.
• Ability to travel quarterly.

Preferred

• Travel therapy recruitment experience (PT, OT, SLP, and assistants).
• Experience with Salesforce, TargetRecruit, LaborEdge, or comparable ATS/CRM platforms.
• Experience onboarding and ramping new recruiters.
• Experience leading a remote team.

Leadership Competencies

Successful candidates will demonstrate the following competencies:

• Drives Results
• Action Oriented
• Develops Talent
• Drives Engagement
• Ensures Accountability
• Directs Work
• Persuades
• Customer Focus
• Decision Quality
• Collaborates
• Being Resilient

Why This Role Exists

The Manager of Recruitment exists to provide dedicated, hands-on leadership to a CCI travel therapy recruiting team while adding direct production capacity to the business. As a player-coach, this role keeps team leadership closely connected to the desk, ensuring recruiters receive daily coaching from a leader who is actively booking clinicians, and that the team consistently delivers the clinician acquisition, fulfillment, and TOA growth CCI needs to reach its goals.