Care Solutions Consultant

As a Care Solutions Consultant at Honor, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80+ per day) while maintaining quality, empathy, and accuracy in every interaction.

This is a full-time, remote position starting on August 17, 2026, reporting to the Sales Manager.

As a Care Solutions Consultant at Honor your will:

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

We're looking for you to bring:

• 2+ years of phone-based sales or customer service experience (inbound and/or outbound)
• Bachelor’s degree or equivalent professional experience.
• Experience in a fast paced, high-volume call environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

The hourly hiring range for this role is $19.90 – $22.10 
In addition to the base salary, this role offers a variable bonus of $3,000-$6,000+ per year paid out monthly based on performance.
The total OTE for successfully meeting targets in this role is $50K range

Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.

Training/Schedule Requirements:
Attendance during the initial three-week training period (Mon-Fri- 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. CSC Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. 

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