Business Operations Partner

The Business Operations Partner is a pivotal role within Exclaimer’s Business Operations team. Acting as a trusted advisor, you will partner with cross-functional teams to identify and implement improvement opportunities that enhance efficiency and customer experience. By supporting key projects and driving strategic initiatives, you will help translate operational challenges into practical solutions, all aligned with Exclaimer’s growth and transformation objectives.

Key Responsibilities:

1. Strategic Business Partnership:

• Act as a key business partner to functional leaders, understanding operational challenges and helping design effective solutions.
• Support the development and execution of operational strategies aligned with business goals.
• Provide data-driven insights and recommendations to inform decision-making.

1. Process Improvement & Change Enablement:

• Identify and drive process improvement opportunities to increase efficiency, reduce manual effort, and improve user experience.
• Collaborate with teams to document, refine, and implement new workflows and processes.
• Support the change management aspects of initiatives to ensure smooth adoption.

1. Operational Analytics & Reporting:

• Develop and maintain dashboards, KPIs, and reporting tools that provide visibility into operational performance.
• Analyse trends and metrics to proactively identify potential issues and opportunities.

1. Stakeholder Engagement & Collaboration:

• Build strong relationships with internal teams and external partners to align on priorities and remove barriers.
• Facilitate workshops, feedback sessions, and working groups to co-design improvements.
• Act as a point of contact for operational queries, escalating issues as needed.

1. Project & Initiative Support:

• Support cross-functional projects, coordinating tasks, tracking progress, and ensuring timely delivery.
• Help teams prioritize initiatives based on business impact and stakeholder feedback.

Personal Attributes:

• Proactive, solution-focused, and comfortable working in a dynamic, fast-paced SaaS environment.
• Strong relationship builder with excellent interpersonal and communication skills.
• Detail-oriented, organised, and able to manage multiple priorities.
• Curious and passionate about making business operations simpler and more scalable.

Skills and Experience:

• 3+ years’ experience in business operations, business partnering, process improvement, or related roles.
• Strong analytical skills, with experience translating data into actionable insights.
• Proven ability to lead or support cross-functional projects and improvement initiatives.
• Comfortable working with tools like CRM, ERP, or analytics platforms (experience in SaaS is a plus).
• Experience engaging stakeholders at different levels, from frontline teams to senior leadership.