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Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time)

Posted 21 days ago
Canada
2-5 years experience
email-marketing business-development social-media assistant media shopify crm feedback operations customer-feedback
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AI Summary

The role involves managing customer inquiries, order processing via Shopify, and maintaining business documentation. Additionally, the assistant will support marketing efforts, lead tracking, and prepare weekly executive reports.

Customer Service
• Monitor and organize email inboxes.
• Respond to customer inquiries using approved templates.
• Follow up with customers after deliveries.
• Process customer feedback and testimonials.
• Track customer issues until resolved.

Administrative Support
• Maintain Google Drive and organize business documents.
• Prepare weekly reports and dashboards.
• Create and update spreadsheets.
• Maintain Standard Operating Procedures (SOPs).
• Schedule meetings and reminders.
• E-commerce & Order Management
• Manage Shopify orders and subscriptions.
• Prepare production and order summary sheets.
• Track subscription renewals.
• Assist with delivery paperwork.
• Maintain an accurate customer database.

Marketing & Brand Support
• Monitor online customer reviews and prepare response drafts.
• Schedule social media content.
• Update menus, marketing materials, and promotional assets.
• Maintain a catering and customer inquiry tracker.

Sales & Business Development
• Research corporate catering and business opportunities.
• Send outreach emails using approved templates.
• Maintain CRM and lead tracking.
• Schedule social media posts.
• Assist with email marketing campaigns.

Reporting
• Prepare a weekly executive dashboard including:
- Sales
- Orders
- New customers
- Subscription growth
- Business development leads
- Customer feedback
- Outstanding action items

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