Please mention DailyRemote when applying
See how much of this job your resume covers, and what’s missing.
Want a recruiter to go through it line by line?
Get professional reviewOne click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.
Upload your resume and we draft a letter for this exact role, tailored to what it asks for.
The Business Engagement Manager is responsible for managing business within an assigned territory, focusing on customer retention, advocacy, and portfolio performance. They will act as a liaison between the company and accounts, conducting business reviews and managing GPO contracts.
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
Business Engagement Manager (BEM)
Harrow | Reports to: Director, Business Engagement
Position Summary
The Business Engagement Manager will be responsible for managing business in an assigned base of new and existing customers for Ophthalmology and Retina. This position reports to the Director, Business Engagement, and participates as a key member of the commercial team within their assigned region, with primary responsibilities that include obtaining various MBOs, inclusive of managing current GPO contracts and conducting quarterly business reviews with accounts in the assigned geography. The role will also include customer retention and advocacy that ensures portfolio performance achieves defined outcomes.
This role will also cultivate executive leadership relationships in assigned accounts. This individual will ideally be based in a location with relatively easy access to the base of assigned customers. The position requires travel up to 50% of the time.
Core Responsibilities
• Appropriately communicate, educate, and explain to practices/ASCs and their leadership the posterior portfolio GPO contract offerings, and any updates on such offerings, using approved messaging and materials.
• Serve as a liaison between Harrow and assigned accounts as identified by commercial leadership, in an account management role.
• Ensure appropriate utilization of the Customer Relationship Management (CRM) system.
• Execute cohesive strategies and collaborate compliantly with Marketing, Field Sales, GPO, Market Access, and Inside Sales.
• Effectively manage the assigned operating expense budget for travel and customer training.
• Monitor Harrow’s share percentage of portfolio products within the assigned territory or accounts.
• Evaluate customer, market, and competitor activity and update the organization accordingly.
• Establish and maintain effective access and reimbursement initiatives and triage where appropriate.
• Utilize resources to enhance productivity and provide optimal customer satisfaction.
• Maintain a high level of communication and collaboration with the Area Sales Director and KAM Team on strategic initiatives and physician engagement.
Qualifications & Requirements
• 5–10+ years of strategic Retina and/or Ophthalmology sales experience; ophthalmic market experience preferred, specific to Ophthalmology and Retina.
• Bachelor’s degree, with MBA desirable (additional years of service can replace MBA).
• Experience with the execution of targeted business plans around priorities and goals.
• C-suite business acumen for executive presentation, engagement, and appropriate follow-up.
• Team player with a positive, can-do attitude.
• Strong written, verbal, and presentation communication skills, including executive preparation and delivery of C-suite presentations.
• Ability to think creatively in confronting issues and pursuing novel approaches to old problems.
• Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards.
• Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.
• Proficient in the use of CRMs and Microsoft Office software products.
Position Type
• Remote
Travel
• Up to 50%, including overnight stays
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Featuring 221,035+ Jobs in Others
Answer easy questions
221,035+ jobs across 15+ categories
Get your best job matches
Only hand-screened, legit jobs
Find a remote job faster
No ads, scams, or junk
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
