Associate National Account Manager

GENERAL FUNCTION:   

This person is responsible for the day-to-day interaction, operations, and management of clients within assigned LOB/department. As the Bank’s primary contact, this person will be providing proactive support to maintain exceptional customer relations and expand the overall relationship. As the operational and product expert for the client, this person will be a key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank. This person will be responsible for assisting with executive communication, process improvement, conducting certain risk management and operational responsibilities. They will also partner with external vendors on existing and new payment opportunities.  

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage existing clients. 

• Assist in the implementation of program changes, and, working closing with a variety of business partners necessary to bring the product/program to market. 

• Manage enhancements and functionality rollouts for existing products/programs and services. 

• Assist with periodic oversight of existing program managers. 

• Manage requests from clients that relate to change requests, marketing requests and exception requests related to the programs. 

• Conduct research on competitor practices to ensure that our program’s products and services are completive in terms of features and pricing, and that quality service is being provided. 

• Develop and maintain relations with key customers and internal/external business partners. 

• Deliver timely resolution of issues, including working with business partners such as IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors. 

• Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp.  

• Assist with monitoring industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert. 

• Maintain current knowledge of relevant network rules and regulations. 

SUPERVISORY RESPONSIBILITIES: None 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

• Bachelor’s degree with an emphasis on Business, Finance or an equivalent combination of education and experience 

• 1-3 years’ experience in Banking or Account Management  

• Ability to handle and prioritize multiple projects 

• Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint) 

• Excellent analytical and presentation skills 

• Excellent written and oral communication skills