Associate Customer Success Manager

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We’re looking for a driven, detail-oriented, and proactive Associate Customer Success Manager to support and scale our Customer Success efforts across enterprise accounts. In this role, you’ll play a key part in supporting campaign execution, managing operational workflows, solving problems, and partnering cross-functionally to drive results. You’ll work in a fast-paced, data-driven environment where processes and priorities can evolve quickly, so the ability to operate independently, navigate ambiguity, and find solutions without always having a defined path will be important. This is an ideal opportunity for someone who is curious, eager to learn, comfortable taking on task-oriented work, and interested in building a long-term career in Customer Success with the potential to grow into a CSM role.

This is a remote position reporting to the Strategic Account Manager of Major Accounts.

What you will be responsible for

• Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns.
• Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness.
• Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required.
• Providing monthly support for co-op submissions.
• Creating and managing inbound cases through a queue, ensuring requests are appropriately tracked and resolved.
• Providing ongoing operational and task-based support for Fullpath’s Enterprise Customer Success team.
• Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard.
• Supporting client communication when needed to fulfill assigned tasks and help ensure a positive customer experience.
• Supporting strategic initiatives by helping manage project timelines, resources, and communications.
• Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization.
• Identifying opportunities to improve existing processes, develop new workflows, and make day-to-day Customer Success operations more efficient.
• Taking on additional account or customer support responsibilities as needed, including providing coverage when a CSM is unavailable.

Requirements

• Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role.
• A proactive, curious, and self-directed approach to work, with a willingness to ask questions, learn independently, and find solutions when the path forward is not clearly defined.
• Ability to operate effectively in an environment where processes, priorities, and responsibilities can change frequently.
• Strong organizational skills and the ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through.
• High level of competency working with data to support business decisions and customer outcomes.
• Ability to build and implement follow-up processes and stay on top of multiple priorities.
• Independent problem-solving skills and adaptability in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to communicate professionally with both internal teams and customers when needed.
• Exposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work.
• Strong work ethic, ownership, and willingness to take on hands-on operational work as part of developing within Customer Success.
• Automotive industry and/or digital advertising experience is a plus, but not required.
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of the role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

The top candidate will also have

Why you should join us

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base salary: $65,000 depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. 

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.