Associate, Candidate Care Specialist

Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.  

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.  

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org 

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Global Talent Acquisition (TA) Team Overview

The Global Talent Acquisition (TA) team partners with hiring managers, program leadership, and country teams to identify, engage, and hire the people who help CHAI achieve its mission. The team supports full-cycle recruitment and sourcing across programs and country offices, using direct outreach, referrals, and internal candidates alongside job postings. Members of the team advise hiring managers on the talent market and the right approach for each search, and build inclusive, equitable practices into every step of the process. At CHAI, we work in a fast-paced, results-driven environment. Our teams are respectful, collaborative, and humble, and we hold ourselves to a high standard.

Position Overview

The Candidate Care Specialist is responsible for the quality and consistency of the candidate experience across every search CHAI runs, from the moment someone applies through to offer or rejection, covering both external and internal candidates across all regions and roles.

This is a detail-oriented, process-driven role that requires someone who takes genuine satisfaction in getting the basics right every time. The work involves close coordination with recruiters, hiring managers and the wider TA team, using CHAI's technology and reporting tools to track where the process is working well and where things need to be followed up.

Responsibilities

• Support the candidate communication process across active searches, helping to ensure candidates receive timely and clear updates at every stage wherever possible. 
• Coordinate directly with recruiters and hiring managers to keep searches moving, chasing updates, flagging delays and following up on outstanding actions to ensure the process does not stall. 
• Assist with exception reporting across the TA function, using iCIMS data to help identify where candidates have not been progressed, updated or dispositioned within agreed timeframes, and flagging where follow-up is needed. 
• Support the internal candidate experience, working to ensure internal applicants receive the same level of care and communication as external candidates, with clear and timely feedback at every stage. 
• Support the internal mobility process day to day, working closely with the Manager, Emerging Talent, Partnerships & Candidate Care to ensure internal opportunities are visible, well-communicated and managed consistently. 
• Maintain the integrity of candidate data in iCIMS, ensuring records are accurate, stages are updated in real time, and the system reflects the actual status of every active candidate. 
• Support interview scheduling and logistics across active searches, helping to keep the process running smoothly and on time. 
• Produce regular candidate experience reporting for the TA management team with clear and straightforward updates on where the process is working and where it requires attention. 
• Handle candidate queries and concerns directly, responding promptly, professionally and with care, and escalating anything that requires a recruiter or manager to step in.

Qualifications

• Experience in a coordination, operations or candidate-facing role within recruitment or HR, with a clear understanding of what a well-run hiring process looks like. 
• Strong attention to detail and a high standard of follow-through, with the ability to manage consistent and methodical work across a high volume of concurrent searches. 
• Comfortable working with data and reporting tools, able to identify where things are falling behind, flag exceptions clearly and keep accurate records in an ATS. 
• A patient and persistent working style, with experience following up with busy people politely and professionally until things get done. 
• Strong written communication skills, with the ability to produce candidate-facing messages that are clear, warm and professional regardless of the news being delivered. 
• Comfortable working across time zones with a distributed team, where searches span multiple regions and coordination happens across different geographies simultaneously. 
• A working knowledge of global health or international development sufficient to represent CHAI credibly in candidate-facing communications. 

Skills and Traits 

Hard skills: 

• ATS management and data integrity, keeping iCIMS accurate and up to date across all active searches with strong discipline around stage progression and candidate records. 
• Exception reporting, using ATS data to identify where the process has stalled, where candidates have not been updated and where action is required, and presenting that clearly to the team. 
• Candidate communications, writing clear, professional and on-brand messages to candidates at every stage including at rejection, with a consistent tone and standard. 
• Support for interview scheduling and process coordination, helping manage diaries, logistics, and candidate communications across multiple concurrent searches. 
• Internal mobility process support, coordinating the day-to-day operation of CHAI's internal candidate process with accuracy and care. 

Soft skills: 

• Highly organised and methodical, able to track and manage a high volume of moving parts across multiple searches simultaneously without losing sight of them. 
• Persistent and thorough, comfortable chasing the same thing multiple times, politely and professionally, until it gets done. 
• A genuine care for the candidate experience, motivated by the idea that every person who goes through CHAI's hiring process deserves a clear, respectful and timely experience regardless of the outcome. 
• Calm under pressure, able to manage competing priorities and time-sensitive requests without dropping the standard of care on any individual candidate. 
• A collaborative team player who works through strong relationships with recruiters, hiring managers and the wider TA team, with the ability to influence and follow up without direct authority. 

Preferred Qualifications 

• Experience working in or recruiting for international NGOs, global health or international development organisations, with an understanding of the mission-driven candidate landscape. 
• Experience working with reporting or exception management in a recruitment context - using data to identify process gaps and drive improvements over time.