AR Representative III

Work Model: 100% Remote
Employment Type: Full-Time
Department: Accounts Receivable / Finance

Build Your Career With Alia Services

Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.

We're looking for an experienced Senior Accounts Receivable Representative (AR Representative III) who is ready to take ownership of complex accounts, drive collections performance, and become a trusted resource within the AR team.

If you have strong B2B accounts receivable and collections experience, enjoy solving complex payment issues, and are comfortable communicating directly with customers and internal stakeholders, this could be a great next step in your career.

Why Join Alia Services?

At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you'll have access to:

• 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
• Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
• Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
• Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
• Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
• Professional Growth – Opportunities to develop your skills, gain international experience, and grow professionally.
• Coaching & Feedback – One-on-one coaching, ongoing feedback, mentorship, and development opportunities.
• International Experience – Gain valuable experience working remotely with international companies and teams.
• Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to different areas of the business.
•  Equipment Coordination – Equipment support and coordination may be available depending on the position and client requirements.
• Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.

With Alia Services, you're not just being placed in a remote role we remain part of your employment journey, providing ongoing HR, payroll, benefits, and professional support while you grow in your career.

About the Role

As a Senior Accounts Receivable Representative, you will play an important role in maintaining the financial health of the organization by managing customer accounts, resolving outstanding balances, and ensuring timely and accurate collections.

This is more than a transactional AR position. You'll independently manage accounts and escalations, communicate directly with customers regarding aged receivables, collaborate with teams across the organization, and serve as a knowledgeable resource for other members of the AR team.

Success in this role requires a combination of strong collections experience, attention to detail, customer communication, problem-solving, and ownership.

What You'll Do

Accounts Receivable & Collections

• Manage a portfolio of customer accounts and proactively follow up on past-due invoices via phone and email
• Independently manage aged receivables and customer-level escalations
• Lead customer conversations regarding outstanding balances and payment resolution
• Maintain account aging in accordance with established KPIs and productivity expectations
• Research and resolve short payments, overpayments, returned payments, and other account discrepancies
• Support payment research and credit validation activities
• Determine appropriate small-balance and month-end write-offs in accordance with established procedures
• Make recommendations to leadership regarding the collection of significantly past-due accounts
• Maintain accurate and detailed account and invoice notes

Customer & Cross-Functional Support

• Partner with Sales, Account Executives, Customer Service, and Finance to resolve AR-related concerns
• Provide customers with invoice copies, statements, payment confirmations, and other requested documentation
• Process and distribute reprinted or adjusted invoices as needed
• Provide high-touch support for complex or escalated customer accounts
• Communicate professionally with both internal and external stakeholders throughout the collection process

Senior-Level Support & Team Collaboration

• Serve as an Accounts Receivable subject matter resource for the team
• Provide training, coaching, and mentorship to other AR Representatives on processes and best practices
• Assist team members with complex AR situations and escalations
• Provide coverage for other team members when needed
• Support reporting and payment platforms such as Tableau and SnapPay, as applicable
• Identify opportunities to improve AR processes, workflows, and overall efficiency
• Consistently work toward meeting or exceeding established aging and performance KPIs
• Perform additional responsibilities based on team needs and assigned workflows

What We're Looking For

Required Qualifications

• 3+ years of professional experience in Accounts Receivable, Billing, Collections, Finance, or a related function
• Strong experience managing customer accounts and past-due receivables
• Experience communicating directly with customers regarding outstanding balances and payment resolution
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Effective written and verbal communication skills
• Ability to prioritize multiple responsibilities and meet deadlines
• Ability to work independently while contributing effectively to a team
• Ability to remain professional and solution-oriented when handling escalated or complex accounts
• Proficiency with Microsoft Excel and Outlook

Preferred Qualifications

• Experience in a corporate or B2B Accounts Receivable environment
• Experience managing complex or high-value customer accounts
• Strong 10-key speed and accuracy
• Experience mentoring or supporting other AR professionals
• Experience with Tableau, SnapPay, or similar financial/reporting platforms
• Experience working with cross-functional teams, including Sales, Finance, Account Management, and Customer Service

Who Will Succeed in This Role?

You'll be a strong fit if you're someone who takes ownership of your accounts rather than waiting for problems to escalate. You're comfortable picking up the phone and speaking with customers, investigating discrepancies, coordinating with multiple departments, and following an issue through until it's resolved.

You're also someone your teammates can rely on. You enjoy sharing your knowledge, helping others navigate difficult accounts, and contributing to a strong and collaborative AR team.

Ready for Your Next Opportunity?

If you're an experienced Accounts Receivable professional looking for a remote opportunity where you can take greater ownership, work with complex accounts, and continue developing your career, we'd love to hear from you.

Apply today and take the next step in your career with Alia Services.