The Project Coordinator will manage the end-to-end order lifecycle from sales handoff to final closeout, ensuring accuracy and proactive risk management. They will also mentor junior team members and drive process improvements to enhance operational efficiency.
You will own the end-to-end order lifecycle from sales handoff to final closeout, ensuring accuracy and proactive risk management. Additionally, you will mentor junior coordinators and drive process improvements to enhance operational efficiency.
The Senior Customer Success Representative will manage high-priority customer accounts, oversee order execution, and resolve complex escalations. They will also serve as a subject matter expert, mentoring junior staff and driving process improvements across the department.
The Customer Success Representative II will independently manage customer orders, monitor shipping timelines, and proactively resolve issues. They will also provide support to other team members, mentor junior staff, and maintain accurate order documentation.
The Billing Coordinator manages freight-related billing operations, including investigating pricing discrepancies and ensuring accurate, timely invoicing. They collaborate with internal teams and carriers to resolve order holds and maintain financial accuracy across freight charges.
Manage the end-to-end billing process, including vendor invoice review, order progression, and customer invoicing. Investigate and resolve complex billing discrepancies while providing guidance and support to team members.
Manage a portfolio of customer accounts, resolve outstanding balances, and ensure timely collections while maintaining accurate account aging. Provide subject matter expertise, mentorship to team members, and collaborate cross-functionally to resolve complex AR escalations.
