Provide technical support to Trax platform users by managing inquiries and resolving issues via a ticketing system. Collaborate with internal teams to troubleshoot platform problems and document recurring issues to improve workflows.
Alia Services
11 Remote Job Openings at Alia Services
Lead and optimize end-to-end Accounts Receivable and Accounts Payable operations to improve cash flow and vendor relationships. This includes managing collections, processing invoices in the ERP, and performing financial analysis and reporting.
Provide technical support to Trax platform users by managing inquiries and resolving issues through a ticketing system. Collaborate with internal teams to troubleshoot platform problems and document recurring issues to improve workflows.
Provide operational and administrative support for trade shows, conferences, and corporate events. Focus on vendor coordination, logistics, internal team communication, and event tracking.
Oversee key accounting functions, including the preparation of financial statements and managing month, quarter, and year-end close processes. Ensure compliance with GAAP and internal controls while supporting audits and financial forecasting.
Provide technical support to global customers via email, chat, and calls to ensure effective use of the YOOBIC platform. Troubleshoot issues, report bugs to internal teams, and collaborate with Customer Success and Implementation teams.
Manage client relationships and act as a trusted advisor to ensure clients achieve their business goals using the YOOBIC platform. Conduct regular business reviews, monitor performance via KPIs, and collaborate with internal product teams to improve platform adoption.
The Product Success Manager is responsible for the technical setup, optimization, and maintenance of customer environments to ensure platform value. They act as the first point of technical support and collaborate with CSMs to drive adoption and reduce renewal risks.
The Product Success Manager is responsible for the technical setup, optimization, and maintenance of customer environments to ensure platform value. This includes managing dashboards, conducting audits to reduce churn risk, and training users on new features.
Lead the end-to-end implementation of the YOOBIC platform for new clients, acting as a project manager and platform expert. This includes configuring the solution, conducting training workshops, and managing stakeholder relationships to ensure long-term adoption.
Manage the end-to-end implementation of the Alia platform by gathering requirements, configuring the solution, and leading client workshops. Act as a project manager and business consultant to ensure successful deployment, long-term adoption, and client satisfaction.
