Provide technical support to Trax platform users by managing inquiries and resolving issues via a ticketing system. Collaborate with internal teams to troubleshoot platform problems and document recurring issues to improve workflows.
Alia Services
5 Remote Job Openings at Alia Services
Manage client relationships and act as a trusted advisor to ensure clients achieve their business goals using the YOOBIC platform. Conduct regular business reviews, monitor performance via KPIs, and collaborate with internal product teams to improve platform adoption.
The Product Success Manager is responsible for the technical setup, optimization, and maintenance of customer environments to ensure platform value. They act as the first point of technical support and collaborate with CSMs to drive adoption and reduce renewal risks.
Lead the end-to-end implementation of the YOOBIC platform for new clients, acting as a project manager and platform expert. This includes configuring the solution, conducting training workshops, and managing stakeholder relationships to ensure long-term adoption.
Provide technical support to global customers via email, chat, and calls to ensure effective use of the YOOBIC platform. Troubleshoot issues, report bugs to internal teams, and collaborate with Customer Success and Implementation teams.
