Adoption Consultant – Management
Business Unit: Client Operations
Department: Implementation and Training
Reports to: Manager, Implementation and Adoption – Management
Location: Duluth, GA/Remote
Company Overview:
CINC Systems’ HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we’ll take care of the rest. Our mission is to make living in a professionally managed community a great experience.
Job Purpose:
The Adoption Consultant – Management is responsible for working closely with our clients post go-live to assist both new clients onboarding to our platform, and existing clients who need additional support, in adopting and operationalizing CINC’s management functions. Specifically, this role will assist in the training and adoption of the management components of CINC’s enterprise suite, including the entire CINC platform, Violations, Work Orders, ACC, Collections, the homeowner portal, and AI skills. This role also delivers product tours and hosts live virtual webinars that introduce management company teams to these capabilities and set them up for long-term success.
Essential Duties & Responsibilities:
- Meet live with management company clients to assist them in operationalizing day-to-day property management processes in the CINC platform after go-live
- Provide in-depth training and guided working sessions on management-side functionality and best practices, including Violations, Work Orders, AI skills, ACC, Collections, and the homeowner portal
- Deliver product tours of the entire CINC platform to management company teams to build confidence and accelerate early adoption
- Host virtual live webinars for ongoing customer education, reinforcing best practices and introducing new features and functionality
- Drive awareness, activation, and adoption of AI skills, and coach clients on how they fit into daily management workflows
- Proactively monitor and ensure clients are adapting to CINC best practices and workflows
- Troubleshoot software issues for new and existing clients and provide solutions
- Provide input on documentation to handle frequently asked questions as well as step-by-step business process instructions as needed
- Work closely with the Implementation team to ensure new logo customers are prepared to adopt the platform, and help facilitate smooth transitions from Implementation to Client Support
- Collaborate with Customer Success to support existing customers with additional education needs, including targeted training and follow-up sessions
- Work collaboratively with and help other internal teams as needed
- Work with clients to understand existing management workflows, think strategically on process improvements, and communicate optimized workflow opportunities utilizing CINC solutions
- Identify and escalate risks to client success or perception with CINC solutions and suggested recommendations
- Maintain thoughtful and thorough use of Project Management tools (Project Management system, SharePoint folders, etc.) for time tracking, progress tracking, and data/document storage
- Develop and maintain effective internal and external client relationships and communication, maintaining professionalism at all times
Minimum Requirements & Competencies:
- Bachelor’s degree or equivalent work experience in property management, community association management, or related field strongly preferred
- 4+ years of relevant experience in an external consulting role, experience in the property management or community association industry a plus
- Expert level understanding of property management processes, including violations, work orders, and homeowner and board communications, and relevant business experience
- Experience with direct client-facing engagements with proven ability to communicate effectively at all levels up to senior management, with technical and non-technical audiences
- Professional competence in the Microsoft Office Suite
- Professional competence in the Microsoft Office Suite
- Strong critical thinking, analytical, and problem-solving skills
- Excellent Verbal and Written communication skills
- Ability to work in a fast-paced environment and change priorities quickly
- Ability to work collaboratively in a team environment
Core Values and Culture Expectations
Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to CINC Systems’ core values of humble, accountable, team-oriented, operates effectively in the CINC Systems environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities. Maintains confidentiality in communications and interactions as appropriate.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
