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AI Summary
The Account Manager will manage client partnerships, ensuring seamless onboarding and ongoing support. They will also oversee client satisfaction and operational processes.
We are seeking a proactive, organized, and relationship-focused Account Manager to own and manage client partnerships across our network of healthcare clinics. This role serves as both a relationship manager and project manager, ensuring seamless onboarding, ongoing support, and high levels of client satisfaction.
This position is ideal for someone who thrives in a fast-moving startup environment, can operate with limited structure, and excels at problem-solving within complex operational processes.
Key Responsibilities
Client Relationship Management
- Serve as the primary relationship owner for assigned clinics/accounts.
- Build strong, trust-based relationships with clinic stakeholders.
- Run monthly and quarterly client calls to review performance, updates, and action plans.
Account Operations & Project Management
- Lead onboarding of new clinics, ensuring a smooth implementation and adoption process.
- Manage day-to-day needs of assigned accounts and ensure timely resolution of issues.
- Oversee rollout of product/software updates to clients.
Insurance & Claims Coordination
- Handle claim denials and process credits based on defined criteria.
- Work closely with internal teams to ensure claims, billing, and insurance processes run smoothly.
Startup Execution
- Operate effectively in a fast-paced, scrappy environment with rapidly evolving processes.
- Identify gaps and propose improvements to increase efficiency and client satisfaction.
Required Qualifications
- Experience in account management, client success, operations, or project management.
- Strong understanding of insurance, billing, and claims processes—healthcare background is a plus.
- Exceptional communication and relationship-building skills.
- Highly organized with strong multitasking and prioritization abilities.
- Comfortable working autonomously, taking initiative, and managing ambiguity.
- Startup experience strongly preferred.
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
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