Operations & Customer Success Assistant

This is a remote position.

Positioned at the center of an expanding international utilities platform that consolidates residential services into a unified monthly bill, this fully remote independent contractor role supports key administrative and service delivery functions. Working a standard 40-hour week from 10:00 to 18:00, Monday to Friday, the position acts as a vital bridge between letting agent partners, utility suppliers, and moving tenants to ensure seamless residential transfers.

The opportunity offers significant exposure to international property ecosystems, customer success management, and practical operational logistics. Designed for a structured, meticulous administrator early in their career, the environment focuses on hands-on skill development under collaborative instruction while allowing the incumbent to assume distinct ownership over digital client tracking systems.

The expected outcome of the assignment relies on maintaining absolute accuracy across high-volume supplier registrations and driving proactive correspondence channels. By converting inbound enquiries, updating internal operational logs, and generating marketing outreach content, the assistant directly helps optimise partnership retention and tenant onboarding success rates.

Key Responsibilities

• Partner Coordination: Support relationships with letting agent partners through regular communication, contacting agents to source new properties and assisting with the generation of service order forms.
  

• Enquiry Management: Respond promptly to incoming customer service enquiries received across telephone, email, and digital messaging channels.
  

• Tenant Onboarding: Guide new customers systematically through the onboarding process for their energy, gas, and broadband services to facilitate a smooth move-in journey.
  

• Supplier Liaison: Coordinate directly with various utility suppliers to manage registration requests and track operational installation timelines.
  

• Data and Workflow Governance: Maintain accurate administrative records, update internal tracking systems, schedule operational follow-ups, and notify letting agents upon successful tenant onboarding.
  

• Digital Outreach Support: Assist with targeted professional networking outreach campaigns and create engaging content to help support the management of digital media pages.
  

• General Administration: Execute daily general office administration tasks as required to maintain seamless day-to-day operations
  

Requirements

Essential Requirements

• Between 1 and 3 years of experience in a dedicated administrative, customer service, or operational coordination role.
  

• Excellent verbal and written English communication skills.
  

• Strong organisational capabilities paired with excellent attention to detail.
  

• High level of comfort communicating professionally across telephone, email, and mobile messaging networks.
  

• Documented capability to work independently within a remote office environment.
  

• A reliable internet connection and a suitable, quiet home office configuration.
  

• Legal authorization to engage in independent contract work within the South African market.
  

Desirable Requirements

• Previous professional experience gained within the property, real estate, or utilities industry sectors.
  

• Prior experience supporting customer onboarding or client success functions.
  

• Basic experience creating promotional or brand content for digital networking platforms.
  

Required Software Skills

• Facebook
  

• Google Workspace (Gmail, Docs, Sheets, and Calendar)
  

• LinkedIn
  

• WhatsApp
  

• Xero (Desirable / Advantageous)
  

Benefits

Benefits and Culture

• Fully remote work model providing absolute geographical flexibility within South Africa.
  

• Entrepreneurial, supportive team culture that values proactive skill development and hands-on operational training.
  

• Structured commercial exposure to expanding international business frameworks and global partnership models.
  

Work Arrangement

Remote.

Employment Type

Independent Contractor.