Customer Success Manager - North America

Volumental is the foot scanning and fit technology company trusted by leading footwear retailers worldwide. We combine 3D scanning hardware with AI-powered sizing recommendations, in physical retail, on Shopify storefronts, and across enterprise e-commerce platforms, improving customer experience, shopper confidence and boosting sales. Our mission: make standard sizes obsolete.

We are growing our North American team and looking for a Customer Success Manager to own onboarding, adoption, and long-term retention across our US in-store scanner accounts. You will be embedded in the market, visiting stores, deepening relationships, and making sure our retail partners are getting real value from the technology they have invested in.

Where you'll fit in

You will be our first dedicated CS hire on the ground in North America, managing a portfolio of retail accounts, from onboarding new stores to deepening relationships with accounts like Fleet Feet, Skechers, CCM and VF Corp.

You will work closely with the North America Sales Manager and report to the CCO. There is real ownership here - of accounts, of process, and of how CS develops in the US market. If you are energised by fieldwork, building structure, and operating with autonomy, this is your environment.


We're excited about you because...

• You are proactive by default. You initiate contact, spot risks early, and don't wait for accounts to raise their hand.

• You are comfortable in the field by visiting stores, training staff, and building in-person relationships is how you do the job well.

• You have managed high volumes of accounts in parallel and built systems to keep a long tail healthy.

• You communicate clearly with everyone from retail floor staff to senior account stakeholders.

• You use AI tools as a natural part of how you work, for account prep, communication, or portfolio tracking.

What you'll do

• Own onboarding for new in-store scanner accounts. Getting stores live, staff trained, and scanning quickly.

• Monitor scanner usage and account health data, identifying underperformance early and intervening before accounts disengage.

• Visit stores in person to deepen relationships, support staff, and gather first-hand intelligence on how the product is being used.

• Collect structured customer feedback and route it to the product team in a format they can act on.

• Track account health and onboarding milestones in HubSpot and share timely updates with the Sales Manager and CCO.

• Collaborate with two CSMs in Stockholm to share playbooks and ensure seamless coverage across time zones.

• Attend key US trade shows including RIA Summit and The Running Event.

We are looking for someone who:

• Has 2–5 years in a Customer Success, Account Management, or field training role post-sale, customer-facing, B2B.

• Has demonstrated experience managing a high volume of accounts simultaneously and building repeatable systems to do it well.

• Is comfortable working remotely and independently while staying well-connected to a distributed international team.

• Is willing and able to travel regularly to retail stores across their region.

• Must be based and eligible to work in the US.

Bonus: not required, but nice to have:

• Experience with physical hardware or technology products in a retail or B2B context.

• Experience collecting and synthesising customer feedback into structured product input.

• Spanish fluency.

What we offer

• Competitive annual base salary ($80,000–$90,000) plus performance bonus

• Comprehensive health, dental, and vision coverage

• Direct collaboration with the CCO and the North America commercial team

• Regular visits to our Stockholm HQ to connect with product and CS teams

• Genuine ownership of a function, you will shape how CS works in the US market

• A product with strong proof points and a growing enterprise customer base

• An AI-forward team that gives you the tools to work smarter

• Clear growth path as the team and portfolio scale

This is a full-time remote position based in the US, reporting to our Chief Commercial Officer. We welcome applicants from all backgrounds! If this role excites you but you don't meet every qualification, we encourage you to apply — we'd love to hear from you.