Account Manager - K12 Partnerships

ACU is affiliated with the fellowship of the Church of Christ. All qualified applicants must be professing Christians and willing to support the Christian mission and purpose of the university. 

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Responsible for Business Development at ACU Dallas for K-12 products.

Imagine helping Independent School Districts and their Executive Leaders develop and find great teachers and administrators.  In this role, you’ll work with ESC Leadership and ISDs primarily in Central Texas asking them what challenges they are facing and introducing ACU programs designed to assist them.  You’ll be a respected business partner helping solve some of the most significant challenges facing educators today. You’ll make a meaningful impact in the lives of teachers, future teachers, and administrators. Work is remote with travel.

Major Responsibilities:

• Sales and Negotiation 

• Client Relationship Management

• Product Leadership

• Salesforce (CRM management)

Essential Duties: 

1) Sales and Negotiation

• Build and expand current educational partnership accounts by maintaining rapport, answering requests, introducing additional services, and upselling opportunities.

• Proactively identify and meet with Human Resources, Superintendents, and other decision-makers leading ISD initiatives to recruit, develop, and retain teachers.  

• Utilize multiple tools to find and to develop outreach campaigns for potential clients/ leads via networking events, cold calling, sales presentations, and social media channels.

• Meet and exceed ACU education enrollment goals by devising innovative strategies to increase awareness about the Teacher Pathway program

• Collaborates with Sales Managers and other departments of ACU to drive new and further existing business partnerships

• Track industry and market trends by monitoring competitor companies and gathering intel on their current and new products, pricing structures, services, sales campaigns, and discounts.

2) Client Relationship Management

• Build relationships with Education Service Centers (ESC) and Independent School Districts (ISD) to promote awareness of ACU products that support teacher and leader development.

• Understand all the roles at clients and at ACUD in order to successfully act as a liaison between organizations and client/ACUD roles.

• Analyze client behavior and measure the impact on business outcomes to update strategies and gain new leads.

• Bridge the gap between ISDs and teachers enrolling through the handoff of teachers to ACU enrollment and student success teams.

• Maintain a high-level view of the customer service lifecycle to anticipate and mitigate potential roadblocks.

3) Product Leadership

• Support ACUD and the Teacher Pathway products by collaborating with site, district, and education service center entities to ensure communication and articulation of teacher pathways products.

• Understand ACU’s K-12 educational products in depth and breadth, becoming a Subject Matter Expert on K-12 programs. 

• Educate decision-makers on ACU products utilizing Zoom calls, networking, and in-person meetings.

• Establish orders through MOUs and Sales Order Forms with ISDs for implementing programs.

• Inform K-12 education development and refinement by ACU based upon feedback from ESCs and ISDs.

Professional Development and Skills Requirements

Skills

• Must be able to build and maintain trust within the K-12 community quickly.

• Must be passionate about supporting teachers and education leadership within the K-12 Community.

• Must be comfortable working in a fast-paced, start-up, strong-growth environment

• Must be able to manage multiple client initiatives at varying stages 

• Must have strong communication skills with a passion for building customer relations 

• Must be results-focused with the ability to manage competing demands

• Must be comfortable negotiating and creating buy-in from management at all levels

• Experience with Salesforce or other account management platforms is preferred

• Cross-industry knowledge in one or more areas: Nursing, Information Technology, Higher education, or other vertices

• Must be comfortable working with spreadsheets, Salesforce, Zoom, and other organizational software

Qualifications:

Professional

• A background in K-12 educational teaching and leadership with a strong passion for developing and supporting teachers and administrators

• Past experience with at least three years of educational administration.

Personal

• An advanced degree in teaching, business, or educational leadership.

Physical Demands

• Most work is performed in front of a computer, on the telephone, or in person on client sites. One must be able to use the computer and remain stationary for long periods.

• Manage conversations in person, online, and by telephone

• Limited travel – locations vary; some overnight trips may be necessary. 

• Work well under pressure and manage stress well.

• Communicate clearly: speak, read, write, and hear to perform essential functions.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.