Account Manager II - 1073 (Remote)

Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.

The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.

• 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
• Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
• Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
• Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
• Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
• Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
• Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple competing priorities and maintain a high level of customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.