Account Manager

About the Role
As Account Manager, you will manage and grow Elsevier’s Research Intelligence portfolio across the Middle East and Africa, owning renewals and upsell opportunities. You will partner closely with cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.

Responsibilities

• Manage the Research Intelligence (RI) portfolio across the Middle East and Africa

• Own and drive renewals, cross-sell and upsell opportunities, including multi‑year contracts

• Partner closely with the cross functional teams to grow revenue and expand accounts

• Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution

• Review and negotiate contract terms; maintain accurate data across CRM, Clari, Gong and SalesCloud

• Build strong customer relationships and promote the wider Elsevier RI portfolio

• Support regional marketing activities and consortium initiatives

• Achieve quarterly and annual renewal and new business targets

Requirements

• 3+ years’ experience in a commercial, sales, or renewal‑focused role

• Bachelor Degree in Computer science, Business Management, or a related field

• Experience in the Saas solutions selling is preferred

• Strong understanding of Research solutions, contracts, and end‑to‑end sales operations

• Proven self‑starter with experience managing complex renewals

• Excellent communication, presentation, and stakeholder‑management skills

• Fluent in English; Arabic (native or fluent) is a strong plus

Work for you

We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.

• Healt
• h Insurance

• Competitive Bonus

• 25 days Annual Leave

• Remote Working Model

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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