Account Manager

About ISI

Insurance Systems Inc. (ISI) is a Toronto-based insurance technology company delivering integrated software solutions purpose-built for property and casualty (P&C) insurers and MGAs across North America.

Since 1997, ISI has helped insurance organizations better manage risk, unlock insights, and streamline operations through connected technology and intelligent automation. Our solutions — including ISI Core™, ISI AI™, and ISI Portal™ — support the insurance lifecycle across policy administration, billing, claims, accounting, reinsurance, analytics, and digital engagement.

At ISI, we combine deep insurance expertise with a collaborative, customer-focused approach to help our clients achieve more. We foster an environment where people are encouraged to take ownership, share ideas, grow their careers, and make a meaningful impact.

The Role:

As an Account Manager, you’ll play a key role in building strong client relationships and ensuring the smooth delivery of ISI’s solutions. You will manage customer accounts with a focus on resolving issues, coordinating releases, and identifying opportunities for improvement. This role requires a mix of technical understanding, business expertise, and strong communication skills to help clients achieve their goals while supporting ISI’s growth.

Key Responsibilities

• Manage and coordinate releases, reviewing deliverables to ensure compliance.
• Understand how enterprise systems integrate and support customer business processes, production workflows, and key pain points.
• Monitor and identify trends in support tickets, recommending actionable improvements.
• Lead planning calls and issue resolution meetings with clients.
• Build credibility with customers by delivering on operational commitments and resolving minor customer concerns.
• Engage key decision makers to support account growth and retention.
• Actively monitor customer tickets and releases, ensuring priority levels are understood and addressed.
• Follow up on unresolved or recurring issues when necessary.
• Lead internal project team meetings and resolve risks escalated by Associate Account Managers.
• Communicate with both internal stakeholders and client-facing industry experts.
• Deliver client-facing presentations, including periodic status reporting.
• Support the professional development of Associate Account Managers by providing structured feedback.

Required Skills & Experience

• Experience: 5 to 7 years in account management, client services, or project delivery, ideally within enterprise software or insurance/financial services.
• Technical Knowledge: Understanding of enterprise systems, integrations, and constraints; ability to model business processes.
• Business Expertise: Familiarity with insurance operations and system workflows.
• Communication: Strong interpersonal and presentation skills, with experience in client-facing discussions.
• Problem-Solving: Ability to analyze support issues, resolve risks, and suggest process improvements.
• Leadership: Experience guiding junior staff and collaborating with cross-functional teams.

Why Join ISI?

At ISI, you’ll have the opportunity to work closely with leading insurance organizations, build meaningful client relationships, and play an important role in the continued success and growth of our customers.

As a mid-sized technology company, we offer the best of both worlds: meaningful work where your contributions have a visible impact, alongside a collaborative and supportive culture where your voice is heard. We encourage ownership, curiosity, and continuous learning, with opportunities to develop your skills and grow your career alongside the business.

What you can expect at ISI:

• Comprehensive health benefits to support you and your family
• Competitive vacation and time-off policies
• Wellness initiatives supporting physical and mental well-being
• Summer Flex Fridays so you can make the most of the warmer months
• Flexible working arrangements, with opportunities to work from home or from our co-working space depending on your role
• Regular virtual and in-person social events to stay connected with colleagues
• Volunteer days to give back to causes that matter to you
• Learning and development opportunities to support your continued growth and career development
  

At ISI, we believe great work happens when people feel supported, connected, and empowered to achieve more.

Accessibility & Accommodation

At Insurance Systems Inc., we believe that diverse perspectives make us stronger. We are committed to providing an inclusive, accessible recruitment process for all candidates. If you require accommodation during any stage of the hiring process, please let us know. We will work with you to provide reasonable accommodations in accordance with applicable legislation.