Account Executive - Install Base

At BuildOps, we’re building a groundbreaking software solution, built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients. Your primary responsibility will be to identify opportunities for upselling and cross-selling, negotiating renewals and upsells. ensure customer satisfaction and drive adoption of our solutions. Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success. Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team.

We are prioritizing candidates that live and work in the Eastern and Central time zones for this position.

What you’ll do

• Upselling and Cross-selling: Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth.

• Renewals and Retention: Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service.

• Account Management: Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations.

• Customer Success: Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives.

• Product Expertise: Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends.

• Collaboration: Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues.

• Sales Reporting: Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools.

What we look for

• 4+ years experience working as an Account Executive for a B2B Saas company.

• Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals.

• Previous SaaS and enterprise software experience

• Excellent verbal and written communication skills

• Construction Industry Experience is a plus

• Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively.

• Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers.

• Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently.

Who you are

• A self-starter who thrives in a fast-paced, high-growth startup environment

• Passionate about providing exceptional customer experiences

• Creative, resourceful, detail-oriented, and well-organized

• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)

• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close

• A team player with high integrity and grit

What we offer

• Competitive base and $125,000 OTE

• A comprehensive benefits package.

• This role is fully remote position.

• Flexible PTO 

• Company events like BBQs and team-building activities, both in-person and virtual

• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)

• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers