Account Executive

Job Title: Account Executive 

Job Summary: The Account Executive manages a portfolio of client accounts and drives new business growth across Frontline's CCaaS, BPO, and CX solution offerings. This role owns the full sales lifecycle — prospecting, lead generation, client relationship management, proposal delivery, and account growth — while collaborating closely with marketing, operations, and technology partners to deliver seamless client outcomes. 

Reports To: Vice President of Sales 

Location: Remote 

State: Utah, Florida, Washington 

Client Management: 

• Manage a diverse portfolio of client accounts, identifying growth opportunities through upselling and cross-selling initiatives. 

• Build and sustain strong relationships with key stakeholders within client organizations. 

• Meet or exceed sales targets and stay informed about industry trends. 

• Act as the primary point of contact for client inquiries and feedback. 

Business Development: 

• Identify and pursue new business opportunities to expand market share. 

• Execute comprehensive lead-generation strategies, including cold calling, email marketing, and social media engagement. 

• Represent the company at industry events and conferences to build relationships and cultivate new business prospects. 

Collaboration and Teamwork: 

• Collaborate with internal teams including marketing, operations, and customer support to ensure seamless service delivery. 

• Partner with technology resellers to enhance solution offerings and contribute to shared business goals. 

• Maintain communication and alignment with cross-functional teams to achieve operational excellence. 

Reporting and Analytics: 

• Prepare and deliver tailored proposals, presentations, and business reviews to existing and prospective clients. 

• Maintain accurate and comprehensive records of all sales activities in CRM software. 

• Analyze sales performance data to identify trends and make strategic recommendations to leadership. 

Administrative and Operational Excellence: 

• Ensure compliance with company policies and legal regulations while maintaining professional standards in all interactions. 

• Regularly update and refine sales strategies to align with company goals and market dynamics. 

• Mentor junior sales staff as needed to foster team development. 

Problem Solving Expectations: 

• Apply excellent problem-solving skills to address client challenges effectively. 

• Demonstrate strong negotiation capabilities for pricing discussions and contract agreements. 

• Take a proactive approach to professional development, staying current on industry advancements and sales methodologies. 

Environment and Tools: 

• Maintain a dedicated, distraction-free workspace equipped with reliable communication tools, including a cell phone. 

• Ensure high-speed internet access of at least 20 Mbps download, 10 Mbps upload, and 50ms latency.