Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director (AD) to support a handful of existing clients in the AI, NeoCloud, Software, SaaS, and/or Technology sector. The successful candidate will develop customer relationships within a client, from C-level down, and across multiple business units inside the organization. Our Account Director will also drive sales via sell-to, sell-through and sell-with projects.  Our AD will be required to hunt and expand relationships with the goal of growing our business with them, and/or earning their business as a new logo client. 

The ideal candidate has the ability to work on large, complex deals applying a consultative and trusted advisor approach, while also having the ability to handle the day-to-day transactional needs from our clients and prospective clients. Additionally, the ideal candidate is able to hunt for new logo business inside the AI, NeoCloud, Software, SaaS, and Technology sectors, with particular emphasis on the AI and NeoCloud high growth companies. 

Location: This role will consider applicants that currently reside in the New York City metro area.

Responsibilities: 

• Generate sales revenue by actively promoting Zayo products and services to assigned accounts. 
• Work collaboratively with the clients, their end users, Zayo engineers, product teams and offer management team to find smart solutions to solve your clients’ business objectives. 
• Present proposals and manage customers through the sales process. 
• Attain high Customer satisfaction scores based on excellent customer support, exceptional account management, and professionalism 
• Maintain business relationships with customers, securing existing revenue on long-term commitments and/or selling new services. 
• Apply knowledge of business, customers, industry, Zayo, and services to achieve revenue objectives 
• Develop and successfully execute account strategy, account plan, solution designs, while also building strong relationships. 
• Manage high volume of work while maintaining a high degree of responsiveness and quality. 
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. 
• Provide accurate and timely forecasts of sales opportunities and churn events. 
• Develop and maintain records of activity (e.g. tracking meeting notes, client calls, client correspondence (emails, Linkedin, texts, etc.). 
• Provide accurate and timely information to management. 
• Coordinate closely with other departments to ensure customer satisfaction is maintained and sales metrics are achieved. 
• Collaboratively work with an extensive team and resources, while concurrently performing as an individual with minimal supervision. 

Qualifications: 

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience 
• Minimum of five (5) years’ relevant experience 
• Proven track record of successful hunting and driving business growth
• Experience working with senior executives and leading cross-functional teams
• Strong understanding of telecom infrastructure, AI, NeoCloud, Software, SaaS, and Technology sectors  
• Excellent negotiation, presentation, and communication skills 
• Ability to analyze market trends and competitive intelligence to drive strategic decision-making
• Ability to manage multiple projects and accounts simultaneously while meeting deadlines
• Ability to travel as required by Zayo and customers

Estimated base salary range: $115,000 - $140,000 USD/annually.

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.